Contract type

Permanent 

Location

Sutton with occasional cover in Whittington

Hours

15 hours per week (2 days out of 7) 

Annual salary

National Living Wage plus enhancement for weekend working

To work with a team of staff and volunteers to ensure that visitors, patients and relatives are welcomed in an excellent and professional manner and that all reception areas operate a high-quality service at all times. 

This role is predominantly based at our Sutton Coldfield site. Occasional cover including weekend work may be required at our Whittington site, such as holiday and absence cover.

Provide a high standard of customer service to patients, visitors, and staff by ensuring that the telephone is answered promptly and professionally, and calls are re-directed appropriately, with empathy, whilst providing a first-class support service to meet the operational requirements of the hospice.

Empathy towards the Hospice movement and an understanding of the value and quality of the service provided by St Giles Hospice is implicit. 

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Heidi Jones on 01543 432 031

Qualifications

Essential

•       Good level of Maths and English

Knowledge and experience

Essential

•       Proven experience of working in a busy environment and dealing with people sensitively

•       Working within a team

•       Experience of working in a customer service based role dealing with queries via telephone, email and face to face

•       Experience of using telephone systems and transferring calls internally

Desirable

•       Working with volunteers

•       Experience of maintaining a rota

•       Ability to type and produce letters

•       Knowledge of the hospice environment and philosophy

Values

• Exhibits our hospice values and behaviours

Skills

Essential

•       Clearly spoken

•       Discreet

•       Good listening skills

•       Proven verbal and written communication skills 

•       Ability to instruct others tactfully and effectively

•       Ability to take clear messages and relay these promptly and effectively

Desirable

•       Microsoft office suite

Personal Attributes 

•       Empathetic

•       Positive outlook

•       Team player

•       Able to work under pressure

•       Collaborative

•       Ambassador for St Giles Hospice

•       The confidence and sensitivity to work in an emotionally challenging environment dealing with distressed patients and families

Other requirements

•       Valid driving licence

•       Eligibility to work in the UK

•       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• Up to 33 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• Free Parking

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.