Business Development Manager

We're looking for a Business Development Manager to join our team and play a key role in driving sustainable growth across our automation and digital operations business. This is a blended role that combines strategic account management with proactive new business development, giving you the opportunity to both strengthen existing partnerships and win new business across our target industries.

As a trusted advisor to your customers, you'll take the time to understand their business challenges, operational goals, and technology strategies, identifying opportunities where ITI Group's automation, digitalisation, and industrial software solutions can deliver measurable value. Working closely with our technical, operational, and commercial teams, you'll develop tailored solutions that help customers improve productivity, efficiency, and operational performance.

To be successful in this role, you'll bring experience working with RTIS (Real-Time Information Systems) and a strong understanding of industrial automation and digital technologies. This knowledge will enable you to engage confidently with customers, understand their technical requirements, and position the right solutions to meet their needs.

If you're commercially driven, enjoy building long-term relationships, and thrive on uncovering new opportunities, this role offers the chance to make a real impact while developing your career within a growing, innovative business.

Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology.

You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value.

At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine.

You will:

• Take ownership of a portfolio of strategic customer accounts, developing long-term relationships that maximise customer value and business growth.
• Act as a trusted advisor by understanding customer strategies, operational challenges and future technology requirements.
• Build and maintain relationships across all levels of customer organisations, from operational teams through to senior leadership and executive stakeholders.
• Develop account growth plans that identify opportunities for expansion, cross-selling and upselling across the ITI Group portfolio.
• Proactively identify, qualify and pursue new business opportunities across existing and prospective customers.
• Develop and execute business development strategies aligned with market opportunities and ITI Group's growth objectives.
• Generate and maintain a healthy sales pipeline through networking, market engagement, customer referrals and technology partner relationships.
• Lead commercial discussions from initial engagement through to proposal development and contract award.
• Position ITI Group's automation, digitalisation and software capabilities to solve customer challenges and deliver measurable business value.
• Work closely with technical specialists to develop innovative, customer-focused solutions aligned with business objectives.
• Demonstrate an understanding of industrial automation, digital transformation and operational technology (OT) solutions, including data platforms, visualisation, simulation and digital twin technologies.
• Collaborate with technology partners to identify joint opportunities, strengthen customer relationships and maximise sales potential.
• Partner with Sales, Engineering, Digital Operations, Project Delivery, Marketing and Technical Support teams to ensure successful solution development and delivery.
• Connect customers with the appropriate technical experts throughout the sales lifecycle.
• Support smooth project handovers whilst maintaining ownership of the customer relationship throughout delivery and beyond.
• Maintain an accurate pipeline of opportunities within the CRM system, ensuring reliable forecasting and reporting.
• Monitor account performance, customer activity and commercial progress against agreed growth targets.
• Provide regular updates on pipeline health, customer risks and future opportunities.
• Stay informed on market trends, competitor activity and emerging technologies within industrial automation and digital transformation.
• Use industry knowledge to identify new opportunities and proactively advise customers on future technology strategies.
• Contribute ideas that improve commercial performance, customer engagement and sales effectiveness.
• Undertake any other reasonable duties consistent with the responsibilities of the role.

We are looking for:

Experience and Knowledge

• Demonstrable experience in Account Management, Business Development, Key Account Management or Technical Sales, ideally within industrial automation, digitalisation, operational technology (OT), software, simulation or related engineering sectors.
• Exposure to technologies such as Industrial Data Platforms (including AVEVA PI), and Real-Time Information Systems (RTIS) would be advantageous. 
• Proven track record of developing customer relationships whilst achieving sales growth through new business acquisition and account expansion.
• Experience managing complex sales opportunities involving multiple stakeholders.
• Proven experience in growing accounts, identifying upsell opportunities, and driving strategic conversations with customers.
• Strong commercial awareness with the ability to identify customer needs and convert opportunities into successful business outcomes.
• Experience developing account growth strategies and managing sales pipelines.
• Financially aware with an appreciation of commercial risk, profitability and business value.
• A good understanding of industrial automation, operational technology or digital solutions, or the ability to quickly develop technical knowledge.

Skills and Abilities

• Exceptional interpersonal and communication skills with a talent for simplifying complex topics and a knack for relationship-building at all organisational levels.
• Proven ability to negotiate commercial agreements and influence customer decision-making.
• Ability to recognise what you do not know and seek advice and support from ITI technology leads.
• Self-motivated and resilient, with a “high-energy, can-do” attitude and an eagerness to tackle challenges and find solutions.
• Good presentation skills.
• Proactive with a high-energy, solution-oriented mindset.
• Ability to work to strict deadlines and deliver high quality results.
• Resilient, adaptable and able to manage multiple priorities.
• A full driving License
• Willingness to travel across UK, Europe and North America.

In line with our company values we are looking for someone who,

📈Will 'Deliver' what we promise

🦺Will demand the highest levels of 'Safety and Security'

🏆Will apply 'Technical Mastery'

🧠Is committed to 'Continual Learning'

🤝Can work 'Collaboratively'

💡Will challenge the norm to make a difference through 'Innovation'

As a Great Place to Work® certified organisation with over 50 years of deep technology expertise, you’ll work alongside specialists who solve complex, real-world challenges. You’ll gain exposure to intelligent systems that power critical facilities - building skills that shape safer, smarter, and more sustainable operations.

Inspire and innovate with us; Join ITI Group, a place where you can shine! Find out more about what we can offer you by visiting our careers page on the ITI Group Website.

At ITI Group our people are our best asset. We offer a variety of benefits, to attract and retain talent, which include:

• 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year
• Flexible start and finish times, including flexi-Fridays
• Competitive Employee Referral Award Scheme
• Private Medical Insurance
• Life Assurance
• Pension
• Payment of professional membership fees
• Healthy Extras - Employee Assistance Programme, access to a practising GP, Confidential Advice
• Enhanced family friendly policies

ITI is an equal opportunities employer. For more information, please refer to our Equality of Opportunity statement on the ITI Group Careers page.

Please note: to help our interviewers stay fully engaged in the conversation, we use an AI note taker during first-round interviews. It will join the meeting to create a transcript, which is used only to support the hiring process.