Description
Job Summary:
The overall purpose of the role is to grow the Check Off Loans portfolio within the assigned location month on month by securing and maintaining Memorandum of Understanding (MOUs), booking and converting customer appointments, and leading a motivated team of Field Agents, while maintaining high portfolio quality and customer satisfaction
Key Responsibilities:
MOU Management & Location Development
- Identify, negotiate and sign MOUs with new employers, institutions etc to open up new Check Off Loans channels.
- Maintain, renew and strengthen existing MOUs, ensuring compliance with agreed terms by both the institutions and the company.
- Build and manage excellent working relationships with institution offices to safeguard smooth deduction and collection processes.
- Manage the assigned location effectively, including lead management and business intelligence gathering.
Appointment Booking & Sales Conversion:
- Book and manage customer appointments on a daily/weekly basis to drive lead generation and conversion.
- Ensure all booked appointments are actioned, tracked and converted into sales within set timelines.
- Follow up with prospective customers arising from MOU's agreements to ensure targets are met.
Sales Strategy & Target Achievement
- Develop and implement sales strategies tailored to the assigned location to identify new business opportunities.
- Achieve the monthly target on recruitment of Field Agents and growth of active customer numbers.
- Consistently meet or exceed individual and team sales targets.
- Demonstrate strong product knowledge and ensure effective product presentation and promotion to clients.
Team Leadership & Management
- Manage, mentor, coach and motivate a team of Field Agents, providing training and support to improve performance.
- Ensure performance standards and targets are met on a monthly basis through planning, monitoring, appraising and reviewing job/sales contributions.
- Enforce company policies and procedures among the team in the assigned location.
CRM Usage & Data Management.
- Ensure 100% compliance on assigning and completing weekly route plans and daily activities.
- Enforce data clean-up for Field Agents on CRM on a daily, weekly and monthly basis.
- Ensure 100% data capture for all loans disbursed and re-activated under all MOU's agreements.
Reporting, Market Analysis & Collaboration
- Prepare and submit accurate daily, weekly and monthly reports on sales, MOU status and appointments.
- Monitor market trends, competitor activities and customer preferences to adjust sales strategies.
- Collaborate with marketing, product development, operations and other teams to optimize sales performance.
- Advise the Regional Manager on all aspects relating to sales, marketing plans and operational issues.
Customer Service & Compliance
- Address customer inquiries, resolve issues and ensure a positive customer experience.
- Enforce a zero-tolerance-to-fraud culture within the agents.
- Maintain high standards of customer satisfaction in line with the company's policies
- Ensure discipline is enforced and maintained in the team in alignment with company values.
Performance Monitoring & Reporting:
- Tracking sales performance using key performance indicators (KPIs).
- Analyzing sales data to identify areas for improvement.
- Preparing reports and presenting sales results to the Regional Managers.