JOB DESCRIPTION
Job Title: Sales Team Leader
REPORTS TO: Branch Manager
DEPARTMENT: Commercial Operations
Location: Fortportal, Ibanda, Kiboga and Tororo
Position Overview:
The Team Leader is responsible for leading, coaching, and supporting a team of Sales Agents to achieve sales targets across multiple product lines, including Boda Financing, Boda Logbook, Car Logbook, VIP Clients, and Walk-in Customers. The role focuses on driving team performance through active field supervision, lead generation, customer engagement, and day-to-day operational support. The Team Leader serves as the direct link between the sales team and management, ensuring targets are achieved while maintaining high standards of customer service and compliance
Duties & Responsibilities
Sales & Performance Management
- Monitor and drive daily, weekly, and monthly sales targets
- Track key performance indicators (KPIs), including leads generated, applications submitted, loans issued, product conversions, and customer acquisition.
- Identify gaps and implement corrective action plans.
- Provide ongoing coaching, mentoring, and support to improve individual and agent performance.
- Ensure agents maintain high activity levels and achieve expected productivity standards.
- Support the Area Sales Manager in implementing sales strategies and initiatives.
Field Supervision & Lead Generation
- Lead daily field activities and ensure team members actively engage potential customers.
- Accompany agents on field visits to provide guidance and ensure quality customer interactions.
- Support the identification and development of new sales opportunities through agents, associations, referral partners, and community engagements.
- Ensure all leads are properly followed up and converted into business opportunities.
- Monitor field activities and provide feedback to improve effectiveness and efficiency.
Team Leadership & Development
- Conduct daily briefings, debriefings, and progress review meetings.
- Foster a high-performance culture through motivation, recognition, and accountability.
- Identify training and development needs and coordinate capacity-building initiatives.
- Promote teamwork, discipline, professionalism, and adherence to company values.
- Support onboarding and integration of new agent members.
Operational Support
- Ensure accurate and timely submission of customer applications and supporting documentation.
- Monitor pipeline activities and ensure applications are processed efficiently.
- Coordinate with relevant departments to resolve customer issues and facilitate smooth service delivery.
- Report operational challenges and recommend solutions to management.
- Ensure company assets and resources assigned to the team are properly utilized.
Reporting & Communication
- Prepare and submit daily, weekly, and monthly performance reports.
- Maintain accurate records of sales activities, customer interactions, and agent performance.
- Provide timely updates on market trends, competitor activities, customer feedback, and operational issues.
- Communicate company objectives, policies, and initiatives to team members effectively.
Customer & Stakeholder Engagement
- Maintain strong relationships with customers, agents, referral partners, and other stakeholders.
- Ensure customer inquiries and concerns are addressed promptly and professionally.
- Promote a customer-centric culture within the team.
- Support initiatives aimed at enhancing customer satisfaction and business growth.
Compliance & Risk Management
- Ensure team compliance with company policies, procedures, and regulatory requirements.
- Monitor sales practices to ensure ethical and professional conduct.
- Identify and escalate potential risks, fraud concerns, or compliance issues.
- Address workplace conflicts and grievances professionally and promptly.