Contract type

Permanent

Location

Whittington/Sutton Coldfield 

Hours

Full Time – 37.5hrs/week

Annual salary

Starting from E1 £40,401.15 with the ability to progress to E3 £47,450.21

(plus enhancements where applicable)

The Triage Facilitator will support specialist clinical telephone triage service for planned community palliative care referrals/calls across the St Giles Hospice catchment area. The service currently operates seven days a week between 08:00-17:00, visiting services Monday to Friday, utilising an office-based support line on weekends. The role will provide clinical triage leadership, supporting the management of complex care pathways, contributing to audit and service development.

The post holder will undertake timely specialist palliative care assessments by telephone in response to urgent presentations, prioritise incoming patients and referrals using agreed clinical guidelines and pathways, identify urgent or unmet needs, and coordinate safe and responsive care and support plans, liaising with the rest of the Community Team to facilitate appropriate response times to patient need.

Calls may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers. Calls are expected to relate to patients already known to St Giles Hospice.

Working autonomously and in collaboration with internal colleagues, along with other community, primary care, acute and virtual ward colleagues, the post holder will support rapid assessment, clinical decision-making, or onward referrals where appropriate.

Demonstration of clear communication with the multiprofessional team, accurate clinical record keeping, safe escalation of clinical risk, support to junior staff members and coordination of service flow is required

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Leia Roden on 01543 432 031

Qualifications

Essential

·       NMC registered Nurse (Degree Level)

·       Experience in Palliative Care

Knowledge and experience

Essential

·       Knowledge of Palliative and End of Life care

·       Community working and services

·       Clinical Assessment

Desirable

·       Palliative and end of life qualifications

·       Health Assessment qualification or working towards

Values

·       Exhibits our hospice values and behaviours

Skills

Essential

·       IT literacy

·       Excellent telephone skills

·       Good written and verbal communication skills with patients, carers, internal and external professionals.

Desirable

·       Use of previous health record systems (e.g Systmone)

Personal Attributes

·       Empathetic

·       Team player

·       Able to work under pressure

·       Collaborative

·       Ambassador for St Giles Hospice

Other requirements

·       Valid driving licence

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• Up to 33 days holiday plus bank holidays (Pro-rata for part time employees)
• Eligible clinical staff transferring from the NHS will have their continuous service and annual leave recognised for up to 10 years and can continue their NHS pension contributions
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• Free Parking

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.