Triage Facilitator – Rapid Response Service – Development Post

Job Purpose

Job Summary

Contract type Permanent 

Permanent - St Giles Hospice Shops 

Location: Whittington / Sutton Coldfield

Hours - Part time – Variety of hours available – to be discussed at interview

Annual salary

Starting from SGH-E1 £40,401.15 with the ability to progress to 

SGH-E3 £47,450.21

(plus enhancements where applicable)

The Triage Facilitator will support specialist clinical telephone triage service for unplanned and virtual ward community palliative care referrals across the Staffordshire St Giles Hospice catchment area. The service currently operates seven days a week between 08:00 and 20:00, with phase two extending provision to 24 hours a day, seven days a week. The role will provide clinical triage leadership, supporting the management of complex care pathways, contributing to audit and service development, and providing staff supervision in line with organisational and professional standards.

The post holder will undertake timely specialist palliative care assessments by telephone in response to urgent presentations, prioritise incoming patients and referrals using agreed clinical guidelines and pathways, identify urgent or unmet needs, and coordinate safe and responsive care and support plans, including action within two hours of urgent referral acceptance where required.

This is a development post, appointed at St Giles Pay Scale E with opportunity to progress to St Giles Pay Scale F once the non-medical prescribing qualification has been achieved and relevant competencies have been demonstrated.

Referrals may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers. Calls may relate to patients already known to St Giles Hospice or to individuals who have palliative / end of life care needs but are not known to the organisation or specialist services.

Working autonomously and in collaboration with internal colleagues , along with other community, primary care, acute and virtual ward colleagues, the post holder will support rapid assessment, clinical decision-making, or referrals where appropriate. Demonstration of clear communication with the multiprofessional team, accurate clinical record keeping, safe escalation of clinical risk, support to junior staff members and coordination of service flow is required.

Essential

• . Adult Registered Nurse/relevant HCP qualification

·      Health Assessment qualification or working towards.

·      Evidence of level 7 studies (or working towards)

·      Experience in palliative care

Knowledge of:

·      Specialist palliative care and end-of-life care

• Community working and services
• Clinical assessment

·      IT literacy

·      Clinical audit

·      Health and safety

Communication skills:

• Excellent telephone skills
• Good written and verbal communication skills        
• Able to communicate sensitively with patients and families who are experiencing acutely distressing periods in their lives, in order to build effective relationships
• Able to communicate effectively with all staff

·      Able to communicate assessments of patients’ specialist care needs effectively and assertively with other professionals, including GPs and District Nurses, to influence the delivery of best palliative care for patients.

·       Ability to make safe, evidence-informed triage decisions, prioritise referrals, recognise clinical risk and escalate concerns appropriately.

·       Knowledge of safeguarding responsibilities and ability to follow safeguarding procedures.

Understanding of information governance, confidentiality, consent and accurate clinical record keeping.

Desirable

·      Palliative care/end-of-life care qualifications

·      Clinical supervision

·      Data collection

. Clinical Governance

. Teaching skills

Benefits

.   27 days holiday plus bank holidays (Pro-rata for part time employees)

• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth.

·  This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.