Product Designer

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

About the Role:

We are looking for a Product Designer to join our Africa team. You will own the design of our customer-facing apps and internal tools and work closely with the product team on research and documentation. This is a hands-on role - you will design real screens used by customers and field agents across East Africa.

What You Will Do

Customer App.

• Own the end-to-end design of the Customer App across iOS and Android, from onboarding flows to repayment screens and self-service features
• Design new features and iterate existing ones based on user feedback, analytics, and product priorities
• Maintain visual consistency across all app screens using a shared component library in Figma
• Work closely with developers during handoff to make sure designs are implemented as intended

Sales App.

• Design and maintain the Sales App used by our field agents to onboard customers and process loan applications
• Simplify complex multi-step workflows into clear, fast-to-use interfaces for agents working in the field
• Identify usability issues through agent feedback and shadow sessions, and translate findings into design improvements
• Coordinate with the product and operations teams to ensure the app reflects the actual sales process in each market

ERP Internal Tools.

• Design internal pages and tools within our ERP system used by operations, collections, and customer service teams
• Improve the usability of existing ERP screens - reduce clicks, surface the right information, and make workflows more intuitive
• Work with internal stakeholders to understand their day-to-day tasks and translate them into clear interface requirements

Documentation & Customer Research.

• Create and maintain design documentation - user flows, specs, and handoff notes that developers can work from without back-and-forth
• Plan and run customer research together with the product team - interviews, usability tests, and field observations
• Synthesise research findings into clear insights and feed them directly into design decisions.
• Maintain a shared record of what we have learned from customers so knowledge is not lost between projects

Minimum Academic Qualifications.

• A minimum of 2-3 years of relevant experience as a product designer.
• A university degree in a related field.

Key competencies.

• User empathy and customer-centric thinking.
• Problem-solving and analytical skills.
• Attention to detail and strong visual design skills.
• Ability to manage multiple priorities and work independently.
• Collaboration and adaptability in a fast-paced environment.
• Passion for creating simple, accessible, and impactful financial products.
• Strong portfolio demonstrating end-to-end product design, user research, wireframing, and high-fidelity UI design will be an added advantage
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create clear design documentation, specifications, and user flows.

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities