Senior Account Manager - New York

Barrows is a commerce experience agency dedicated to building the world’s leading experiences for brands and retailers. We combine creativity, strategy, and technology to turn moments of shopper engagement into moments of conversion. From shopper marketing and category transformation to retail toolkits, display design, CX strategy, and store design, we deliver end-to-end solutions that don’t just meet expectations, they reset them.

Backed by the scale and innovation of VML and WPP, we bring clients access to the best tools, technology, and talent as a sustainable competitive advantage. What sets us apart is not just what we deliver, but how we deliver it: a global team united by a can do spirit, relentless curiosity, and the belief that remarkable commerce experiences can transform both brands and the people who shop them.

Barrows is seeking a Senior Manager, Client Partnership & Growth to support the front end of our core business.  The Senior Manager is responsible for developing and maintaining a trusted relationship with the client and supporting a spirit of partnership.  This role will be proactive in learning about the client’s business needs and company culture, educating the project team, identifying new business opportunities, and providing a high level of service in managing and building deep, sustainable client relationships.

The ideal candidate will have experience in shopper marketing, account management, and planning.  The focus of this role is to grow and maintain the existing client relationship.  The Senior Manager, Client Partnership & Growth will be responsible for driving profitable growth for the business and will be an integral part of our Client Partnerships team.

In addition to bringing a killer attitude and energy, this individual must be able to:

• Manage creative projects and be the key liaison between clients, strategy and design teams. In these cases, you will be responsible for clearly defining the project scope, managing the timeline, and ensuring ongoing communication among all parties
• Serve as main point of contact for clients and manage their project needs, from initial brief to implementation within the studio to final reveal
• Proactively anticipate both internal needs and client needs to ensure accurate and timely delivery of projects
• Passion for brands and the environment in which they operate to contribute to briefs and deliver great work
• Develop the skill to convert research information to shopper marketing ideas that are right for your brands
• Champion outstanding collaboration between departments to get to better work
• Participate in strategic and tactical planning sessions with a mind to innovation 
• Responsible for the highest quality of creative briefs
• Proactively problem solve with oversight from manager and escalate issues as appropriate.
• Strong attention to detail and organization, demonstrated through actions such as effectively proofing own and others’ work to ensure accuracy
• Actively and effectively manage timelines, resourcing, budgets, and deliverables and internal platforms of multiple projects simultaneously

• 5+ years of experience in a marketing agency, retailer, CPG Brand, or digital company
• Bachelor’s degree in a related field
• Shopper/retail experience preferred
• Experience with brand and trade activations
• Strategic, entrepreneurial mindset with hunger for growth
• Excited about working in a startup environment
• All-hands-on-deck mentality
• Comfortable working with clients; strong interpersonal skills
• Proactive and decisive; driven and logical thinker
• Lead by example and perform well under pressure
• Computer literate, administratively strong, attention to detail, accountable
• Proven track record of building revenue in a retail marketing environment
• Ability to work in the office 3 days a week.

The salary range for this role is $90,000 to $115,000*

*exact compensation will be determined based on individual experience

Benefits include:

• Unlimited PTO
• Medical, Dental, Vision (with an option for free medical care!)
• 401K with a % match
• Various maternity/paternity leave options
• Fully funded disability and life insurance options
• Headspace subscription
• Wellness Stipend
• and more....