Description
ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.
Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
To learn more about ExpressCredit, visit: www.expresscredit.co.zm
YesCash Zambia trading as Express Credit Zambia invites suitably qualified candidates based in Lusaka or willing to self-relocate to apply for the position of Business Controller.
Job Purpose:
We are seeking an experienced Business Controller, responsible for monitoring and analyzing day-to-day business operations across key departments to ensure efficiency, profitability, operational compliance, and risk management. The role involves supporting and monitoring the implementation of business strategies that drive growth, with a strong focus on delivering an exceptional customer experience across all service channels. Additionally, the Business Controller will identify initiatives to improve business performance, efficiency, and profitability, effectively communicating these recommendations to management.
Key Responsibilities
- Oversee day-to-day operations across key departments (Branch Operations, Sales, Business Development, Call Center, etc.) to ensure an efficient and effective operational environment.
- Support the implementation of business strategy, focusing on P&L drivers (costs and revenue), operational risks, and maintaining strong financial health.
- Continuously analyze and suggest improvemnets in products, policies, procedures, and organizational structures to ensure scalability and alignment with growth objectives, balancing efficiency, profitability, and risk management.
- Monitor and assess business performance against targets, working with managemnet to develop and execute intervention strategies when necessary.
- Support accurate and timely preparation of performance reports, including product, sales, and revenue metrics, ensuring these align with the needs of management and business strategy.
- Establish corrective measures for operational performance, including cost optimization, improvements and prepare detailed performance reports for management review.
- Assist in developing and monitoring the company’s business operations budget to ensure effective financial planning and reporting.
- Assist the HR Manager in developing competitive compensation plans for branch and operations staff that align with market standards and business needs.
- Monitor staff development and training strategies, ensuring alignment with business growth plans and individual career development objectives.
- Monitor and ensure the delivery of an exceptional customer experience across all service channels, cultivating a customer-centric culture that aligns with business objectives.
- Analyze sales and product distribution channels (e.g., new branch locations and banking channels) to enhance business outreach while ensuring service excellence.
- Evaluate sales efforts through regular branch visits, conducting business analysis, and overseeing client screening, loan disbursements, and payment collections.
- Assist management to craft and execute growth strategies aimed at expanding client outreach, increasing transaction volumes, and diversifying services across new and existing markets.
- Monitor and analyze ongoing sales activities and partnership performance, recommend to management sales mechanisms and process improvements to optimize sales performance and operational efficiency.
- Monitor adherence to organizations Code of Conduct, ethical standards, and all regulatory requirements.