Contract type

Permanent – St Giles Hospice

Location

Home Based – West Midlands with travel across estate

Hours

37.5 (5 days out of 7)

Annual salary

E1 £37,341.30 to £43,878.00

plus, car allowance and mileage expenses

As a Retail Regional Manager at St Giles Hospice, you will be an integral part of the Retail senior leadership team. Reporting into the Head of Retail and working collaboratively to achieve Retail’s strategic direction of travel to increase profitability and financial contribution to the Hospice. The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

The Retail Regional Manager is responsible for the delivery of their designated areas budget and the overall management of their team. You will maximise area sales through commercial decision making and implement new ideas based on sound analytical skills. A natural leader, you will have the ability to motivate and create a high-performance culture by coaching and strong performance management. An excellent communicator, both verbal and written, with strong customer service, financial and operations planning skills, you will also be able to manage a varied workload and to prioritise tasks effectively.

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Rob Evans on 01543 432 031

Qualifications

Desirable

·       Educated to A level standard or equivalent

·       NVQ level 2 in Retail or Customer Service or evidence of similar training

Knowledge and experience

Essential

·       At least 2 years’ experience relevant to the role

·       Significant knowledge and experience of recruiting and managing staff and or volunteers

·       Proven experience managing performance and HR policy within a retail environment

·       A proven ability to work within a team

·       Can demonstrate excellent retail management skills

·       Has good understanding of legal and H&S knowledge within a retail/charity environment

·       Have good IT skills, in particular the ability to use and disseminate information from a tilling system

·       Excellent written and verbal communication skills

·       Excellent organisational skills and the ability to multitask and prioritise

·       Have a high level of numeracy skills, to analyse performance against budgets and understand profit and loss

·       Demonstrates a strong commitment towards continued commercial development and a proven ability to bring new ideas to the table

·       Ability to conduct audits and compile management reports

·       An understanding of the charity environment 

Values

·       Exhibits our hospice values and behaviours

Personal Attributes

·       Empathetic

·       Team player

·       Able to work under pressure

·       Collaborative

·       Ambassador for St Giles Hospice

·       Excellent communicator

·       Experienced planning and organisational skills

·       Ability to coach and nurture talent

·       Positive and results driven

·       Goodtime keeping strong work ethic

·       Approachable and good listening skills

·       Strong influencing and negotiation skills

·       Conducts themselves’ in a professional manner

Other requirements

·       Valid driving licence and access to a car

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Benefits

• Up to 33 days holiday plus bank holidays (Pro-rata for part time employees)
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• Free Parking

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.