Key Activities & Accountabilities:
· Complete team estimate visits and produce priced estimates/schedules in line with clients SLA’s – This is the primary function of the surveyor, who will be measured on SLA compliance and schedule accuracy.
· Complete a planning for profit calculation on every project.
· Complete a risk assessment for every project
· Complete an ACM assessment of every property
· Complete a method statement when required (highlighted in risk assessment)
· Complete supplements for Repair Team
· Assist with the final account process
· Assist the Repair Team with site visits and PCM’s (however, this should not compromise achieve the surveying SLA’s).
· Great communication with customers and Repair Team to ensure the inception of the claim journey goes well.
· Cross selling products during the initial meeting.
· Assist the Ops Director and Claims Manager when necessary with tenders or holiday cover
· Ensure the effective use of all relevant resources i.e. people, finance and asset
· Responsible for keeping up to date with client process changes.
· Responsible for deputised surveyors for holiday cover and surge.
Specialist Knowledge:
· Essential
- Knowledge and experience working within the refurbishment sector
- Demonstrate the ability to work alone using initiative to deal with problems encounter and equally as part of an effective team
- Good interpersonal skills
- Must be able to manage job workloads and achieve targets
- Ability to demonstrate a flexible approach to workload to complete deadlines
- IT literate with experience of software packages
- Experience of using databases and spreadsheets
- Analytical approach to the estimating process
· Desirable
o Knowledge and experience in bespoke estimating software packages
o Knowledge and understanding of the various schedule of rates
o Experience of working on maintenance of domestic and commercial properties
o Experience of working within a similar role
Skills & Abilities:
· Ability to establish and maintain good working relationships, at all levels in the organisation
· Eager to help the team achieve its targets
· Calm, confident manner to handle potentially uncomfortable conversations
· Represent the company in a professional manner at all times
· Work flexibly and carry out other duties which are consistent with the nature and responsibility of the post
· Promote and comply with Neways values and policies on equal opportunities, the environment, and health and safety in the delivery of services and the treatment of others
· Take responsibility for improving your performance by participating in the performance appraisal process with your manage
