Newstel Turkey

We offer a complete multilingual customer service

Our services help clients proactively drive lifetime value across the full customer journey – from brand awareness through to brand advocacy – whether it’s Sales, Customer Service or BPO.

Who are we?

Founded in 2015, Newstel is a high quality contact center based in Hamburg, Germany.

Newstel offers a complete multilingual customer support operation on demand. Our highly trained team – ready to answer tickets 24/7/365 – undergo regular retraining to keep them on the ball and ready for any eventuality. We operate an elastic pay-as-you-go pricing system.

No task is too complex for Newstel. Just tell us what you require, and we’ll see that it’s done We have the technology and the expertise to keep your customers happy and your business running smoothly.

Besides our headquarters in Hamburg, Germany, we also have contact centers in Manila, the Philippines and Istanbul, Turkey. To ensure European quality standards apply across the entire organization, our regional quality managers work hand in hand with the quality control team in our Hamburg headquarters.

Our 100 plus employees – native speakers from all over the world– regularly receive instruction based on the customer service guidelines we have developed with you, thus leaving them perfectly equipped to represent your brand when communicating with your customers.