Standards and Licensing Co-Ordinator

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences. UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil parentship, pregnancy and maternity, race, religion or belief and sex or sexual orientation.

The salary for this post is £42,000 - £44,000)

The role is designed to ensure that complaints are investigated fairly and proportionately, operating practices of providers and trainers are conducted in line with license agreements, accepted business practices and the law. This must be achieved in a diligent, ethical, equitable manner and always giving due regard to the UKROEd Equality, Diversity and Inclusion Action Plan. In doing so this will allow for the early identification and managing of any potential risk to the company.

There is an expectation by Senior Management that the post holder will at an early stage identify, manage and mitigate any such risk that has the potential to harm/impact on the reputation of the organisation or damage the image of the brand.

The standards and licensing department enable the company to ensure all providers and trainers maintain the required standards required to successfully deliver the NDORS courses.

The postholder is tasked with investigating complaints, supporting the smooth execution of the annual provider review process, the provisional license application process and support the licensing process.

Conduct audits, reviews and interviews to ensure UKROEd professional standards are met.

Conduct thorough investigations to establish the facts, scrutinise detail, interview individuals and prepare reports to ensure compliance with UKROEd behaviour and values framework.

Conduct thorough investigations to establish the facts, scrutinise details, interview trainers and provider personnel and prepare reports to ensure compliance with UKROEd provider/trainer licences.

Support the Standards and Licensing managers with the annual provider review process with forces and providers

Collate data and information and compile reports and associated administration to highlight risk and learning

Support the provisional license application process

Support the license review process

Prepare APR reports for senior management

Prepare reports for senior management and external regulatory bodies as appropriate

Consult with outside agencies, partners and stakeholders on compliance matters to maintain high standards

Maintain and manage documentation of compliance activities – APR/provisional license applications, in addition to maintaining monthly and annual record

Conduct scanning for emerging compliance issues and advise senior management on implementation or operation of compliance programmes

Report breaches of compliance or regulatory standards to duly authorized enforcement agencies as appropriate.

Review and modify policies and procedures relating to compliance with changes to standards set or regulations

Provide employee training on compliance related topics, policies or procedures

Provide assistance to internal or external auditors in compliance reviews

Prepare reports for senior management and external regulatory bodies as required

Review and modify policies and procedures relating to compliance with changes to standards or regulations

Work closely with professional standards managers

Work closely with UKROEd assessors

Work closely with UKROEd learning and course development

Work closely with UKROEd operations

Always treats team members with respect, sets an ethical tone and leads by example.

Take a supporting role in the APR process, managing multi stakeholders

Take a supporting role in the provisional license application process, liaising with multi stakeholders

Capable of independent work to ensure strategic objectives are met

Postholder will be expected to attend monthly PS and L dept meetings in Manchester

Postholder will be expected to travel nationwide to undertake in person APR reviews 

Postholder will be expected to travel nationwide to undertake site inspections in relation to provisional license applications

Takes a lead role in supporting and raising the profile of UKROEd, including the maintenance of effective relationships with stakeholders across the NDORS scheme

Takes a lead role in supporting and raising the profile of UKROEd, including the building of effective relationships with stakeholders seeking to be part of the NDORS scheme

Essential

• Have proven, recent experience of conducting investigations

• Demonstrate an ability to complete detailed reports to a high standard

• Demonstrate good communication skills and ability to deal with challenging conversations

• Demonstrate a high level of computer skills

• Be able to drive, hold a full driving license and have access to a vehicle.

• Experience of audit/review work

• Demonstrate knowledge and experience of operating within an environment relating to compliance

• Contribute to robust and effective compliance controls within the organisation.

• Excellent organisation skills

• Be positive and confident with a commitment to high standards and consistency of approach to compliance issues and licensing.

• High level of computer literacy.

Desirable 

• Have practical knowledge and experience of NDORS, including the police and provider systems and processes supporting the Scheme.

• Experience of analytical work

• Experience of operating across multi-stakeholder platforms

Essential

· Demonstrate a commitment for promoting equality, diversity and fairness

· Demonstrate the highest levels of integrity and ethical standards

·  Be well organised and possess good teamwork skills.

·  Be positive and confident with a commitment to high standards and consistency of approach to compliance issues and licensing.

· Possess an ability to work with senior leaders to ensure strategies are in place to deal with compliance issues when they occur.

· Demonstrate an ability to identify possible risk and make well balanced judgements and decisions to manage risk and maintain the integrity of the company and the scheme.

· Possess good communication skills – written and oral

Desirable

·  Self-motivated and proactive approach

·  Calm and measured in challenging situations

· Self-motivated and proactive

Please complete our Diversity and Inclusion Monitoring Form as part of your application. The information provided will remain confidential, be separated from your application and will not be used in the recruitment decision.

https://surveys.ukroed.org.uk/s/diversityandinclusivity/

We offer a comprehensive benefits package designed to support the wellbeing, development and work-life balance of our employees. Our benefits include a range of financial, health and lifestyle offerings to ensure you feel valued and supported throughout your career with us.

Benefits include:

• 28 days annual leave entitlement plus bank holidays (Pro rata for part-time staff)
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• Critical Illness Cover

• Life Insurance (four-time annual salary)

• Access to a comprehensive Employee Assistance Programme (EAP), including GP appointments, medical support and a range of additional services and rewards

• We cover the cost of eyesight tests and contribute up to £300 towards eyewear (glasses or contact lenses) every two years

• We cover the cost of hearing tests and contribute up to £300 towards hearing aids every two years

• Flexible Company Pension Scheme with optional scale contributions

• Annual Performance Development Reviews

• Support for Professional Development and appropriate training in addition to paid study leave

** Please note that the benefits outlined are non-contractual and may be amended or withdrawn at the organisation’s discretion.