Telecoms Specialist

Overview of Role

To be the departments first line of specialist support advising members in all aspect of telecoms services. 

Working as an integral part of the telecoms team, assisting in achieving optimum member contract retention and identifying and proactively seeking new sales opportunities and solutions for members business requirements.

Duties and Responsibilities

Service and Support

·        To be the Specialist point of contact for AF members on Telecoms Technologies and services.

·        Support members with their general telecoms enquiries.

·        Promptly answer incoming hunt group calls.

·        Be the primary responder to incoming emails received into the telecoms inbox.

·        To raise purchase orders for telecoms products, services, and contracts.

·        To advise members on the range of products and services available from the telecoms portfolio

New Business & Growth

·        To prepare proposals for new contracts, and to secure new business.

·        Proactively seek and identify new business opportunities for the Telecoms category and the wider business.

·        Identify new telecoms opportunities, working with colleagues on target driven projects to develop new and existing product areas.

·        Take ownership of Growth Connection calls from list on AF CRM tool, accurately recording opportunities for future opportunities.

·        Proactively manage the telecoms lead pipeline seeking to deliver and exceed monthly growth KPIs.

Retention

·        Provide ad-hoc cost analysis of member usage and make tariff recommendations as appropriate.

·        To support the Telecoms Procurement Manager during renewals, updating AF and supplier CRM tools as required

Administration

·        Be responsible for the monitoring, prioritising, and allocating emails in the telecoms inbox.

·        Proactively manage W.I.P., communicating with suppliers and members as appropriate.

·        Ensure accurate member and contract records are maintained on AF and supplier CRM tools.

·        Liaise with the Sales Ledger team to resolve complex invoice queries.

·        Assist and contribute to on-going and process enhancement.

·        To support the Business Development Specialist with pro-active growth projects

Skills

·        Exemplary customer service skills

·        Excellent communication skills, both written and verbal

·        Pro-active attitude

·        Ability to learn about new technologies.

·        Ability to win new business.

·        Confident, accurate delivery of information

·        Ability to write clear and convincing proposals.

·        Ability to undertake analysis and summarise findings clearly.

·        Have strong IT and data management skills including all Microsoft Packages.

·        Excellent record keeping skills

·        Negotiation skills

·        Persuader

·        Ability to build rapport with stakeholders quickly.

Experience

·        Experience in B2B sales and using CRM to identify and capture business leads and opportunities.

·        Strong administration experience.

Personal Attributes

·        Positive attitude

·        Attention to detail

·        High degree of accuracy

·        Communication & organisation skills

·        Flexible, adaptable approach

Hours: 37.5 hours per week

Additional Benefits:

• 8% employer pension contribution
• 26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days
• Have your birthday off as an extra days holiday, if it falls on your working day
• Free lunch daily from our onsite Café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance
• Health Insurance
• Discounted gym membership
• Cycle to work scheme
• Hybrid working
• Free onsite parking