Contract type

0 hour – St Giles Hospice Shops 

Location

Various 

Hours

0 hour 

Annual salary

£12.21 per hour  

As a Retail Support Manager for St Giles Hospice, you will support in providing cover to one or more stores, in the absence of the community shop management team. Cover is provided on a flexible and mutual agreeable basis. You’ll work within and for your local community ensuring that engagement and support is understood and promoted. 

You will be sales focused, and you will understand why customer service is key and want to be part of a successful team. Ideally, you’ll have had previous supervisory experience, be able to demonstrate leadership and have the ability to work with and motivate any volunteer team.   

Reporting into the Community Shop Manager (CSM) and working closely with the Regional Manager you will aid in the efficient running of our stores in order that we deliver a positive financial contribution to the Hospice.  

The estate includes 23 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy. 

For the full job description please click the link below:

Job Description

If you want to have an informal chat about this role, please contact Lorraine Ward on 01543 432 031

Qualifications

Essential

·       Good standard of education in English and Maths

Knowledge and experience

Essential

·       Experience in using Office 365, email and internet 

·       Genuine interest in charity retailing/fashion 

Values

·       Exhibits our hospice values and behaviours

Skills

Essential

·       Good customer service skills

·       Good written and Outstanding communications skills

·       Ability to work of own initiative

·       Able to complete physically demanding work in the form of standing for long periods and moving stock

·       Previous line management experience

Personal Attributes

·       Good communicator  

·       Good interpersonal skills

·       Goodtime keeping & strong work ethic  

·       Conducts themselves’ in a professional manner

·       Good organisational skills 

·       Inclusive and diverse in their approach 

·       Empathetic

·       Team player

·       Able to work under pressure

·       Collaborative

·       Ambassador for St Giles Hospice

Other requirements

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay and conditions

• 12.07% added for holidays

Training and development

• A dedicated on-site Education team offering training and development opportunities

Health and wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders

Other benefits

• Access to an employee shopping discount scheme

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.