Valeting Services Manager

JOB DETAILS

JOB TITLE                          VALETING SERVICES MANAGER

IMMEDIATE MANAGER        HEAD OF CONNECTIONS

Location: North (covering from Manchester up to Scotland)

Salary: £40-45k

JOB PURPOSE

To maximise efficiencies of all revenue generating valet assets including development of appropriate reporting.

The Valeting Services Manager will assist in the management and performance of Motor Fuel Group’s:

• Valeting equipment Maintenance & Repair
• Third Party Relationships with all suppliers
• Negotiate maintenance & service contracts to ensure best value for Motor Fuel Group
• Third Party Revenue Streams – predominantly hand car wash tenants
• Facility Management System Control
• Invoice Approvals
• Project Management (Regional & National as required)
• Quality Control
• Training
• Health & Safety (emphasis on contractor safety)

MAIN ACCOUNTABILITIES

Under the supervision of the Head of Connections:

• Day-to-day management of all valeting assets within the business, ensuring maximum up time & minimum downtime
• Contractor relationships, including regular performance reviews
• Managing a betterment budget of c £2 million to ensure that valet equipment is replaced as & where required to the best benefit of Motor Fuel Group
• Working with the Development team to ensure that the correct valet equipment is in place on all developments (NTI, KDRB etc..) to gain best ROI for the business
• Management of national projects as allocated by GID
• Administration of FM system
• Identifying and maximising Third Party Income opportunities, predominantly across the hand car wash network
• Day-to-day operational management of the hand car wash network
• Liaison with Operations and Administration to assist in timely and appropriate resolution of customer enquiries and insurance matters.
• To support and carry out duties as instructed from time to time from the relevant line manager(s)

DIMENSIONS

Financial

Under the supervision of the Head of Connections:

Maintenance Budgets circa £2,000,000 per annum

Betterment budget circa £2,000,000 per annum

Staff

Working with key stakeholders in the organisation.

Other

This is a field-based position however the role will involve travel. Duties will require nights away from home and the Valeting Services Manager will be required to attend various management meetings and group sales meetings.

Weekend national cover on a rota basis for emergency response.

WORK CONTEXT

Operating Environment

Petrol stations operating in a highly competitive ‘price driven’ market dominated by the supermarkets and major oil companies.

Framework & Boundaries

• Ensure all Contract Maintenance and Maintenance Contractors work to agreed HSE requirements.
• Ensure all significant works are effectively managed.
• Improve Quality Control Management in all MFG assets.
• Support Manager, HSE with company integrated management systems.
• Support an effective purchase order and Contractor Management system.
• Support effective reporting of all Maintenance and Development activities across all stakeholders.

Organisation

To ensure all relevant revenue streams are managed and developed, costs are minimised and revenue is maximised on allocated responsibilities (which may vary) across the MFG estate.

COMMUNICATIONS

Subordinates

To liaise with the Area Managers and Regional Managers as required through contact by phone and email, one to one meetings , conference calls and regional meetings

Superiors

Have contact by phone and email, regular one to one meetings with Head of Connections, the Group Director, Infrastructure and Technical Services & all Senior Managers & Directors as required.

Contact the relevant Director at any time for advice on any day to day operational and other issues.

Other Contacts

Within the Company:

• Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.

Outside the Company:

• To liaise with suppliers and ensure procedures are adhered to.
• To work with Third Party and outside agencies as required.
• To liaise with Fuel Suppliers, Contractors where necessary.
• To attend review meetings and work committees as required.

COMPLEXITY

• To operate effectively and efficiently and achieve given objectives within given time deadlines.
• To have positive productive working relationships with all relevant Executives, Directors and Third Party suppliers/contractors, Regional and Area Retail Managers.
• Desire for continuous improvement.
• Mileage likely to exceed 40,000 miles per year.

KNOWLEDGE & SKILLS REQUIRED

• A good understanding of the MFG business model.
• Experience of working in both the forecourt and retail sectors.
• Experience of project management.
• Some H&S experience.
• IT skills and excel knowledge
• General commercial awareness.
• High self-motivation and discipline, strong work ethics and ability to prioritise duties.
• Ability to work independently.
• Ability to influence and engage.
• A good communicator with all audiences and levels.
• A good level of numeracy and attention to detail.