Branch Manager (Internal Hire Only)

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Designing and implementing a strategic branch loan sales plan that expands company’s customer base and ensure its strong presence. 
• Developing, implementing, and evaluating effectiveness of the current branch loan sales tactics to ensure achievement of both individual and branch targets.
• Visiting various dealerships and generating leads.
• Achieving growth and sales targets by successfully managing the branch sales team.
• Hold daily/ weekly staff meeting to come up with effective loan sales strategies, communicate performance standards and targets expectations and ensure they are met.
• Organizing activations at the branch to increase brand awareness. 
• Recruitment, training and managing direct sales representatives to help boost the branch sales. 
• Risk Assessment and Management
• Ensure proper due diligence on KYC is conducted on all customer accounts to mitigate fraud. 
• Ensure all loan applications meet all the requirements of the company policies and procedures.
• Establish collaborative partnerships with other departments within the business, including Call Centre, Credit Analysis, Debt Collection and Credit
• Recruitment - participate in recruitment of branch staff.
• Performance Management - monitor and evaluate the performance of all branch staff through performance appraisals and recommend/ initiate corrective action where necessary to improve performance and attainment of set targets, as well as recommending their confirmation and training needs.
• Succession Planning - in collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
• Regular training of employees on product knowledge and sales tactics to ensure they are well versed. 
• Timely and effective communication of changes in company loaning rules and procedures to branch employees. 
• Handling staff indiscipline cases at the branch level and escalating the issues to HR. 
• Ensuring that branch staff are well groomed and dressed.
• Customer Service
• Ensure excellent customer experience at the branch, which in return will result to referrals and repeat business. 
• Resolving customer complaints escalated within required turnaround time and to completion.
• Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
• Reports
• Prepare daily, weekly, and monthly reports, to keep abreast with targets vs actual achievement. 

• University degree in Business Management, Economics, Finance or similar
• 3+ year experience in Sales and Managerial positions in finance industry
• Proven skills in building sales strategy, marketing and selling consumer products
• Work experience relating B2C sales and branch management will be considered as an advantage
• Entrepreneurial skills
• Fluent in English and Swahili
• Loyalty and integrity

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities