Business Application Support Engineer

  • Full-time
  • Mogo Car Finance
  • Latvia

Description

Mogo Finance offers affordable secured car loans in a quick and easy way. Headquartered in Riga, Latvia, the company operates in more than 15 countries through its own branch network, over 1500 partner locations and a strong online presence. The strategic priorities of Mogo Finance are focused on consistent profitable growth.

The achievement of this strategy is fuelled by more than 1000 talented team members and over 100 000 loyal customers, as well as investments in advanced technologies to deliver the best-in-class financial services.

Mogo Finance currently operates in the Baltics, Eastern Europe, the Balkans, the Caucasus, Central Asia and Africa. Additional information is available at www.mogo.finance


What's above might sound serious, but work in IT is fun too, we have:

  • Different team events at the office and out (when it's safe and allowed of course)
  • Some remote events and activities (while we can't meet face to face)
  • Some snacks and activities when it's time to celebrate
  • Modern office with parking facilities

Responsibilities:

  • Support users on business application functionality (ERP)
  • Review, categorize, prioritize incoming support requests
  • Investigate reported problems - find issues and figure out solution
  • Help with configuration
  • Describe system bugs for developers to solve
  • Retest and check that reported problems are solved
  • Understand and help to describe if some new features are needed in our system
  • Provide training for end users
  • Be in tight communication with business users, development and QA teams
  • Follow agreed business application support SLA’s

We expect you to have:

  • IT related education and/or background
  • Knowledge, experience and understanding of support process management
  • Strong analytical and problem-solving skills
  • Good Latvian and English knowledge (system users are not local, so all written communication is in English)
  • Good communication skills


It would be nice to have:

  • Experience using Jira
  • Some knowledge of SQL
  • Knowledge or previous experience with finance products and related processes
  • Experience in software testing field

We offer:

  • Professional team – be with the best of the best
  • Salary 1200 - 2200 EUR /gross
  • Personal growth – doors are open - your career path is in your hands
  • No bureaucracy – implement your ideas next day
  • Health insurance from day 1
  • Paid parking
  • Flexible working hours