Customer Payments Clerk – Level 1

Full-time, permanent

£24,000 per annum - £26,000 per annum

Based: Home working and office

Join our team as a Customer Payments Clerk - Level 1 and play a vital role in ensuring the smooth collection of premiums from our valued customers. As a key member of the team, you'll work closely with the Customer Payments Manager to execute various tasks including collection file processing, credit control, and managing customer refunds. 

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, such as John Lewis Partnership and Ticker Insurance to name a couple, to transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

• Broker Commission Processing
• Working of the Finance Inbox
• Credit Control
• Various Internal Reporting
• Month End Reporting
• Internal & External Query handling

What do I need?

• Intermediate Excel skills
• Accuracy and attention to detail
• Disciplined, organised and methodical approach
• Knowledge of Sirius, ICE, Sage Pay, PTX, Premium Credit Limited, Magenta

and Pay360 systems and associated processes - beneficial

• Knowledge of Customer Payments systems/processes - beneficial

Being a part of our team doesn’t just mean meeting goals – it’s about belonging to a vibrant community that makes working at Hood Group so special.

Our comprehensive benefits package includes:

• Holiday allowance of 31 days (including bank holidays)
• Access to our Christmas Savings Club
• Engaging company events that strengthen the Hood Group community
• A rewarding work culture, supported by our employee recognition scheme – Hood Heroes
• Employee Assistance Program
• Income protection cover
• Eye care vouchers, including discount on glasses
• Pension scheme

And there’s more benefits…….

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. We will provide your laptop and any other professional equipment required.