Manager, Operations

  • Full-time
  • Finance, IT & Operations
  • Vancouver/Victoria


Position Overview:

BCCOHP is seeking a permanent, full-time Manager, Operations to join our Finance, IT & Operations team. This position will report to the Executive Director, Finance, IT & Operations.

The Manager, Operations will set the culture and lead the operational team in a healthy, safe and environmentally responsible manner, aligned with the corporate vision, mission and values. The successful candidate is also responsible for all aspects of running a successful business including health and safety, regulatory compliance, operations, and support services.

This position is an in-office position, however, if the successful candidate has a personal computer, there is flexibility for a hybrid work arrangement. 

Essential Duties:

  • Make decisions and execute any tasks related to office operations.
  • Oversee reception and coordinate with HR to ensure reception backup is in place when required.
  • Coordinate and oversee contract leasing and property management for both the Fairview and Victoria offices.
  • Ensure adequate insurance coverage for all BCCOHOP activities.
  • Oversee any claim or pending claims against BCCOHP.
  • Act as point of first contact for staff and service contractors on facilities issues.
  • Oversee new office set up, existing office modifications, office relocations, and sub-letting.
  • Oversee procurement processes and ensure related financial policy is being followed.
  • Oversee new furniture sourcing, purchasing and installation.
  • Manage the purchase of supplies, furniture etc.
  • Manage leases for equipment such as copier, postage machine and water cooler.
  • Manage the disposal and recycling of equipment and furniture.
  • Manage facility issues such as construction, repairs, and cleaning.
  • Liaise with staff and property manager to ensure proper parking allocation and reconciliation.
  • Manage security system for BCCOHP and act as emergency call out for the security system on weekends and evenings.
  • Manage office keys, pass-cards, and security access.
  • Maintain a record of office/workstations occupancy status.
  • Develop ideas for greater operational efficiencies through technology and process efficiencies.
  • Establish a robust disaster recovery plan.
  • Develop annual budget for operational expenses and prepare quarterly forecast and variance analysis report.
  • Lead monthly WorkSafeBC Joint Health & Safety Committee meetings.
  • Liaise with the property manager to develop and maintain College Place emergency procedures.
  • Attend Joint Venture meetings, review the monthly property management reports, deal with any issues relating to College Place and follow up on action items in conjunction with the property manager.
  • Any other operational duties as assigned.


  • Operations Management Program, or equivalent.
  • 5 years of related experience in an Operations role.
  • Proven office management skills.
  • Top-notch Microsoft Excel skills, managing data and lists.
  • Excellent time management, prioritization, and multi-tasking skills.
  • Attention to detail and problem-solving skills.
  • Strong verbal and written communication skills.
  • Professional negotiation skills with the ability to influence others for operational improvement.
  • Ability to move an idea to implementation with thoroughness and speed.
  • Strong ability to develop effective relationships with team, internal and external stakeholders.
  • Ability to challenge the status quo and bring about positive change.