Patient Care Advocate (Remote)

Today’s healthcare system fails many of us living with chronic conditions. It is unnecessarily difficult to access medical advice, prescriptions, and medications. With how far technology has come, it’s time to modernize and digitize healthcare.

9am.health is redesigning healthcare for the consumer,  it is easy, affordable, and kind. We focus on people living with chronic conditions such as diabetes, high blood pressure, and high cholesterol and are creating a unified care experience all in one digital service. Our service will be individualized for each patient, incredibly convenient and kind, and offered at affordable prices even without insurance.

The experienced 9am.health founding team worked together previously to build a company that is now used by over 3 million people with diabetes worldwide, has more than 200 employees, and was acquired by Roche in 2017. 9am.health is well funded by tier 1 Silicon Valley investors and launched our full service in August 2021.

We are looking for people who are not just looking for a job - but a mission - people who want to be part of something special, work for the benefit of our users, and transform healthcare for the better. 

• Become an expert on our product and all the services we offer 
• Provide technical and product support via messaging and calls in a timely manner
• Identify trends that may impact larger customer base and communicate these out to the team
• Create and maintain a comprehensive FAQ/resource page 
• Maintain a positive and empathetic attitude in all the work you do
• Meet and exceed customer satisfaction metrics daily!

This is you:

• Are passionate about patient-centered care and improving healthcare
• Have strong written, phone, and video communication skills
• Have experience using customer support platforms 
• Work well independently and don’t shy away from change
• Are positive, innovative, and empathetic
• Live in the United States

You will stand out if you:

• Speak Spanish
• Live and work in the Eastern Standard Timezone (EST)
• Are knowledgeable about type 2 diabetes 
• Have experience working on an international team
• Have worked in the start-up world before

• Being a crucial part of building a meaningful service with the potential to improve the lives of millions of people around the world
• Joining an exciting environment of an international startup with highly experienced founders that have successfully built a business from scratch before
• Gaining lots of insights into healthcare systems around the world and the ability to directly connect with users and business partners
• Fostering mindset of constant learning and improvement on all levels and disciplines, individually and as a team
• Leveraging a brand new tech stack and a small, flexible team with lots of opportunities to shape technology, infrastructure, culture, and ways of working
• Sites in Vienna, Austria and San Diego, California - moving between sites is welcome! We would love to spend more time in the office together, but of course a large part will be remote
• Competitive compensation package and generous benefits for full-time employees!

We are a healthcare company, so we shouldn’t have to say this, but we believe in science and will always follow Covid-19 guidelines.

The Patient Care Advocate position is a full-time, fully remote position.

We value the diversity of perspective and seek to build an inclusive workplace that welcomes people from all different backgrounds. Let’s do some good and have fun! Go ahead and hit the apply button. We look forward to hearing from you!