Business Director

The GOOD Agency are looking for a Business Director to join our Client Services team. To manage a portfolio of Clients/New Business Pitches and associated Agency team (Relationship, Work & Budgets), ensuring that we consistently exceed Client expectations.

The right candidate will ensure the smooth function and processes to ensure that the Agency is delivering the best possible work for Clients and to develop strong relationships with Clients at a senior level.

Candidates will ideally have a passion for charities, purpose and doing good.

Client Services:

• Senior Client Stakeholder management – developing and nurturing important relationships and providing key project oversight.
• Driving creative and service excellence and growing Client satisfaction
• Providing financial oversight and tracking across a wide range of Clients – ensuring accurate reporting of profit and loss to the Client Services Director
• Proactively reaching out to Clients to share best in class Agency thinking to help unlock new opportunities and to grow accounts.
• Ensuring the smooth daily function of the Client Services department by helping to oversee key internal processes.
• Will oversee cost estimates to ensure we are charging correctly for services.

Business Development:

(New and existing clients)

• Proactively drives up sell and cross sell opportunities for existing Clients and participates in new business initiatives and pitches to help GOOD win new Clients.
• Contributor to the Agency’s marketing and new business charge
• Responsible for preparing key proposals and pitches as well as cost estimates. Also helps write key cases of existing work delivered, demonstrating the agency’s expertise, innovation and creativity.
• Leads teams, shaping strategic direction, motivating and galvanising internal and external contributors to lead best in class pitches to the Client.

Financial Management:

• Responsible for ensuring we meet monthly and quarterly financial targets, ensuring accurate reporting.
• Monitoring and managing teams’ income to mitigate for shortfalls, converting unallocated budgets into confirmed projects by constantly driving ahead.
• Ensures teams are working efficiently and effectively on projects.

Operations / Departmental Management:

• Helps to ensure the right resource is utilised on new briefs.
• Identify opportunities to create award-winning projects and helps GOOD enter awards to win.
• Supports the MD/CSD with operational responsibility for the department as required and runs the department in MD/CSD ’s absence if needed.
• Acts as an ambassador for GOOD in Client Services and regularly contributes thought leadership. Is also present on jury slots, events and for speaking slots etc as needed.

Team Management:

• Coach and mentor the team; providing inspiration, motivation, direction, and expertise to gain the best performance possible.
• Manage upwards, sideways, and down – keeping all parties in the loop and driving action where necessary.
• Conduct PDP/ appraisals with team members, setting their objectives.
• Grows and nurtures the team to be their very best.
• Training and nurturing talent, managing holidays to ensure minimum disruption to work and being the first point of contact for any issues or concerns within the team.
• Identifies a talent pool through networking and helps to hire new talent as needed

Direct Reports:

Account Directors

GOOD People 

• 25 days holiday allowance per year and we close the office between Christmas and New Year. 
• A day off for your birthday 
• Hybrid working, 3 days in the office and 2 from home 
• Pension scheme 
• Enhanced Maternity - up to 26 weeks full pay dependent on length of service 
• Enhanced Paternity - up to 4 weeks full pay dependent on length of service 
• Personal development: Contribution for work related and non-work related training 
• Cycle to work scheme & season ticket loan 
• Employee Ownership, offering a tax free annual bonus dependent on company targets being met 

GOOD Support 

• Employee Assistance Programme: Medicash 
• Health plan – includes cash back on a range of medical and alternative therapy costs, virtual GP and prescription service 
• 24/7 unlimited counselling support 
• Discount gym and health club memberships 
• Confidential access to Self Space, mental health counselling service for 3 sessions per year 
• Mental Health First Aiders  
• Sector leading IVF, domestic abuse, menopause and carer policies  
• Independent Financial Advice Clinics 
• Quiet, private room in office for prayer and breastfeeding 

GOOD Giving 

• 2 days for volunteering and activism per year 
• Charitable Giving (GAYE) 
• Individual Fundraising match funding scheme 

The GOOD Stuff 

• Breakfast provided on days in office  
• Spud Club lunch on Wednesdays 
• Weekly drinks in office  
• GOOD Times & Belonging team organise regular socials, speakers and outings 
• Early finish on last Friday of every month 
• GOOD Egg – a celebration of staff every month  
• Local discounts with Bankside Buzz Card