Hub Advisor – Information Advice & Guidance Service (National) - ref 175

  • Full-time
  • Custard Factory, Birmingham
  • 'Local offices'

Hub Advisor – Information Advice & Guidance Service (National)

Full time & Part time hours available working a range of shifts between the hours of 8am-6pm Monday - Sunday

Office Based: Custard Factory, Birmingham

Job reference: 175

Salary: £21,255 to £22,445 FTE per annum (dependent upon transferable experience)


-          25 days annual leave

-          Cash Wellbeing Healthcare Plan Cover

-          Death in service benefit

-          Option to buy up to 5 days annual leave

-          Discretionary shut down days at Christmas

-          1 Community Leave Day per annum

-          Bike to work scheme


We have exciting full and part-time opportunities within our National Hub Advisor team. We are looking to recruit people that can respond and provide support regarding POhWER services while assessing support needs via a triage process. 


Successful candidates will make referrals to advocacy support services and arrange for appropriate external service referral, signposting and provision of relevant information, advice and guidance.


Giving people a voice – and making sure it is heard – is something POhWER does every day. We are all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services.


We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.


Successful candidate’s will be supporting a wide range of vulnerable adults often with profound and multiple needs, affected by significant health and social care issues who find it difficult to speak up for themselves, so you will have strong experience of this type of work, along with a good working knowledge of public and voluntary organisations.


You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as needed.


Our ideal candidates will have worked in information and advice services or similar roles including experience working with vulnerable adults within the health, social care or voluntary sectors. 


You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.


Because of the nature and location of the role, applicants must live within commutable distance from our Birmingham Office.


We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.

The full Job Description and Applicant Information Packs can be downloaded here.


How to apply

Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria and your notice period. 

Closing date: 28th February 2023

Interviews: To be confirmed


For an informal discussion please contact 0300 456 2370 and ask for a call back from Helen Priest, Hub Manager.


A DBS check will be required for this post. 

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.