Customer Service Agent

  • Full-time

Customer Service Agent

We are Coinpanion, a fast-growing crypto startup in the heart of Vienna. We are revolutionising investments in cryptocurrencies by making the highly complex crypto market accessible for everyone. As a member of our team, you will experience the rush of working in a friendly, multicultural place. Become part of a dynamic environment and enjoy new challenges every day!


Join us at Coinpanion – a home for those who dream big and thrive on challenges!


What will you find here?

First and foremost a very friendly, young, dynamic, innovative, and agile team. An environment where you will be treated fairly and equally. You’ll find space for growing and having an impact on the work that you do. In the end, we foster an open and flexible work environment. Last but not least, fun & passion, because we believe that's the only way a work environment can succeed.


Your Responsibilities

  • Directly assist Coinpanion users via our support channels (e.g. Zendesk, Social Media and calls)
  • Handle daily customer requests (via Zendesk, chat, and our hotline)
  • Help our users find their way around our app (explain different features and functions, respond to general questions about Coinpanion and our product offerings)
  • Evaluate user feedback, handle complaints and feature requests
  • Create macros and content for our Helpdesk
  • Develop and propose improvements for our product teams
  • Take responsibility for an important part of the end-to-end Customer Success journey


Your Qualifications

  • +2 years of experience in customer service or customer success (ideally in a FinTech industry)
  • Excellent communication skills in German (native level) and English (high professional proficiency)
  • High level of professionalism and reliability
  • You enjoy using FinTech apps and have already bought and sold stocks, ETF's, crypto or any other financial asset for yourself


We Offer

  • Full-time position with an attractive salary package
  • Latest technology equipment
  • Wiener Linien Ticket
  • A highly motivated team in a startup atmosphere
  • Creative freedom and a supportive environment where your work and efforts will be recognised
  • Your development is our top priority so you will get funding for annual training and certificates to support your growth
  • Company breakfast
  • You can participate directly in the success of our company with the Employee Stock Ownership Plan (ESOP)