Training and Development Manager

Sandy Lane, a AAA Five (5) Diamond, Forbes Five Star exclusive resort and member of the Leading Hotels of the World, is looking to recruit a Training and Development Manager.

The Role 

The Training and Development Manager will report to the Director of Human Resources. He/she will be required to manage the learning and professional development of the organization’s workforce. He/she will equip staff with the knowledge, practical skills and motivation to carry out work-related tasks by delivering the training themselves or arrange for a third-party trainer to do so.

Key responsibilities and accountabilities: 

• Conducts need analysis in departments, design and develop training programmes and resort initiatives to meet the needs identified.

• Develop proposals based on training needs for Human Resources Department and Executive Team approval.

• Develops, plans and conducts training in all areas (apart from specialized areas that require external expertise).

• Develops and conducts leadership development training for selected Coaches.

• Conducts performance appraisals training and manages the process for all Coaches.

• Coordinates in-house training conducted by external facilitators.

• Produce training reports for the General Manager, Executive Committee and Board of Directors as required.

• Manages and monitors the training budget and attends monthly Profit and Loss (P&L) meetings.

• Facilitates career planning and counselling.

• Coordinates overseas training and attachments.

• Manages Tuition/Education Reimbursement programme.

• Coordinates Human Resources practices and policy training.

• Manages management trainee and apprenticeship programmes.

• Conducts and manages in house quality assessments and quality assurance programmes for Forbes Travel Guide, Leading Hotels of the World and the American Automobile Association (AAA).

• Coordinates Technical and Vocational Education and Training (TVET) for the Resort.

• Coordinates cultural diversity training for international assignees/expatriates. 

• Develops the Assistant Training Manager and fills in as the alternate in their absence.

• Ten (10) years’ experience conducting training needs analysis and the design and implementation of Learning and Development programmes.

• At least a Bachelor’s Degree in Management, Hospitality or Human Resource Management with (5-7) years in a similar capacity. 

• Training certification from the Chartered Institute of Personnel and Development (CIPD), Association for Talent Development (ATD) or certification as a Hospitality Trainer.

• A proven track record in training administration and be results oriented.

• Excellent oral and written communication skills, strong analytical skills with the ability to influence others.

• Intermediate to advanced computer skills with emphasis on Microsoft Office.

• Excellent organizational skills and the ability to plan ahead and manage time. 

• The ability to relate to employees at all levels and to encourage and motivate people. 

• Effective negotiating skills and excellent presentation skills.

• The ability to write reports, keep records, and work within budgets.

• Ability to build relationships, influencing groups or individuals within a matrix structure.

It is a requirement that the candidate must have a flexible working style as long hours are required from time to time. The successful candidate must be responsive to 24-hour operational requirements of business on a needs basis.