Motor Fuel Group - Regional Manager

Description

JOB TITLE REGIONAL MANAGER (RM)

IMMEDIATE MANAGER OPERATIONS DIRECTOR (OD)

JOB PURPOSE

To ensure the implementation of the Company’s policies, procedures and objectives in respect of a predetermined region of company owned stations.

This role covers the Norfolk, Suffolk, Cambridgeshire and Essex regions, and we are looking for candidates based centrally to this.

MAIN ACCOUNTABILITIES

To ensure that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.

To ensure monthly fuel audits are carried out at each station in order to ensure the correct payments of monies and security of the Company’s fuel stocks.

To ensure regular Shop, Forecourt and Food Services Reviews are carried out at each station to ensure that they are operating within the Company’s policies and procedures and to their maximum potential and flag any issues with appropriate management as required.

In conjunction with the ARM manage and monitor performance of Contract Managers and staff at each station and ensure that good customer practice is carried out consistently.

In conjunction with the ARM ensure that each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins.

To oversee the selection, submission for finance approval, training and installation and, where necessary, serving notice to, Contract Managers to ensure that each station has a suitable Contract Manager in place at all times.

To liaise with the nominated shop supplier to ensure effective and correctly merchandised promotional activity, within the shops and forecourts so as to maximise sales and increase customer base.

To liaise with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability.

To build relationships with the company’s nominated direct supply partners, and ensure that products are merchandised and promoted effectively with each station, and availability is maintained in order to maximise sales.

To maintain compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income.

To liaise with representatives of the company’s fuel supply partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier.

To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement.

Ensure that each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements.

To act as an escalation for complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed in region.

To liaise with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.

To manage and monitor performance of ARMS in region providing appropriating training and development.

To support and carry out duties as instructed from time to time from the relevant line manager(s).

OTHER

This is a field based position where the RM manages a given region with a number of Area Managers (ARMs) which may be subject to change from time to time.
Each ARM is responsible for the overall profitability of between 16 and 22 company owned stations.
Each company owned station will be operated by an independent ‘Contract Manager’ who will employ, on average, around eight members of staff.
Duties may require nights away from home to carry out area duties and attend meetings.
RM is required to communicate with nominated suppliers and various third parties as and when required.

KNOWLEDGE EXPERIENCE & SKILLS REQUIRED

Significant experience in the independent or motor fuel retail sectors or had a successful career working for one of the large grocery retail multiples.

Have a strong track record of delivering standards and driving performance / profits in a regional, multi-site management setting.

High self-motivation and discipline, outstanding communication and influencing skills, ability to work demanding hours and prioritise duties.

A good people manager with ability to inspire, motivate and lead a team from distance.