Description
We're looking for a proactive Business Administrator to join our team and play a vital role in keeping our business running smoothly. From supporting our Members and coordinating meetings to maintaining governance records and driving process improvements, you'll be at the centre of everything we do.
If you enjoy variety, love solving problems and take pride in getting the details right, we'd love to hear from you.
About the Role
As our Business Administrator, you'll provide essential administrative and operational support across the organisation, helping teams work efficiently while delivering an exceptional experience for our Members and customers.
You'll become a trusted point of contact, supporting a wide range of business activities including membership administration, governance, reporting, office management and continuous improvement.
This is an ideal opportunity for someone who enjoys balancing customer interaction with business administration and is looking to make a genuine impact.
What You'll Be Doing
You'll be involved in a wide variety of responsibilities, including:
- Supporting the smooth day-to-day running of the business through high-quality administration.
- Coordinating meetings, preparing agendas, presentations and taking accurate minutes.
- Managing shared inboxes, telephone enquiries and business correspondence.
- Welcoming visitors and ensuring our office provides a professional, friendly environment.
- Managing our membership journey from onboarding and renewals through to upgrades and account changes.
- Preparing member communications including welcome packs, newsletters and renewal reminders.
- Maintaining accurate CRM records and governance documentation.
- Producing business reports and management information to support decision making.
- Working closely with Finance, Credit & Risk, Marketing and other departments to deliver excellent service.
- Identifying opportunities to improve processes and help the business work more efficiently.
No two days are the same, making this a varied and rewarding role with real opportunities to contribute across the organisation.