Complaint Investigator

  • Full-time
  • Complaints
  • Vancouver/Victoria

Special Note:

The BCCOHP offices will be closed from 12:00pm on Thursday, December 21 and will reopen on Wednesday, January 3, 2024.


Applications received between this time will be reviewed upon the reopening of our offices.

About the Role

BCCOHP is seeking a permanent, full-time Complaint Investigator to join our Complaints team. This position will report to the Director, Professional Conduct, Competence & Fitness. 


The successful candidate will hold practising registration with BCCOHP as a dental hygienist and supports the Inquiry Committee by conducting investigations and liaising with registrants and other College stakeholders.

Essential Duties

  • Handle enquiries and complaints about BCCOHP registrants concerning professional practice, professional conduct and impairment affecting ability to practise in the area of oral health or to carry out delegated services.
  • Conduct investigations, resolve regulatory concerns, arrange remedial education programs, and attend mediations, practice audits and inspections.
  • Conduct interviews with complainants, witnesses and registrants who have received complaints.
  • Draft comprehensive investigation reports for and attend internal weekly meetings to discuss complaint files.
  • Draft comprehensive reports outlining facts and evidence, and investigative findings for the Inquiry Committee and attend meetings regarding complaint files as needed.
  • Attend Discipline Hearings as a witness or advisor as required.
  • Remain current on practice issues related to dental hygiene and conducting regulatory investigations.
  • Engage in ongoing education related to the role of investigator to ensure currency in practice.
  • Participate in tasks, projects, and programs normally outside the position description which are necessary for the efficient operation of the College as required.
  • Remains current on changing aspects of dental hygiene practice through research, courses and/or experiential practice. 

Essential Skills and Qualifications

  • Current practising Dental Hygienist and in good standing with BCCOHP.
  • Diploma in dental hygiene.
  • Bachelor’s degree in dental sciences an asset.
  • Five years’ experience in dental hygiene practice.
  • Intermediate-level experience with Microsoft Office suite (Word, Outlook, and PowerPoint) and research databases.
  • NCIT Investigator & Inspector Training an asset.
  • Strong verbal and written communication skills.
  • Meticulous with excellent organizational skills and strong attention to detail.
  • Superior time management with the ability to multitask, organize and prioritize work and handle interruptions and changing priorities.
  • Ability to remain calm and composed under pressure.
  • Ability to problem solve and identify alternate approaches or solutions to issues.
  • Positive attitude, a team player with the ability to build and maintain positive working relationships; steps in to help others when needed.
  • Strong interpersonal skills and trauma-informed approach, compassionate but confident with the ability to engage in difficult conversations (ex: registrants and complainants in the Inquiry process) with tact and clarity. 

Work Arrangement

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).


Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.


We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

Total Compensation

The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $82,000 to $92,000. The salary offered will be determined based on factors such as experience relative to the requirements of the role. 


BCCOHP offers the following benefits and perks: 

  • Extended health and dental benefits plan 
  • RRSP contributions 
  • Parking/transit subsidy 
  • Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
  • Maternity/parental leave top-up 
  • Annual professional development allowance 
  • Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
  • Early office closure on Fridays during the summer