Job Description
The GOOD Agency are looking for a Senior Account Manager to join our Client Services team. This role will be working across commercial and charity clients, delivering a exciting breadth of work, including digital, social, print, video and branding.
Candidates will ideally have a passion for charities, purpose and doing good.
Key Responsibilities:
Client Services -
- Senior Account Managers at GOOD Agency are a key part of our Client Service Department.
- You will be responsible for all projects in your account/s, including managing full account budgets, identifying areas for growth, managing monthly and annual forecast
- Setting high standards, showing diligence, having a keen eye for detail, multitasking, and bringing energy and inspiration to those around you is key.
- Excellent communication skills both written and verbal are essential – ensuring client satisfaction is maintained throughout a project, understanding their pressure
Business Development -
- Our SAMs proactively seek and identify organic business development opportunities within existing client portfolio, and may also be required to work on pitches outside of their usual client remit.
- Ensure delivery targets are met and projects delivered profitably
- Involvement in pitches for both new and potential clients
Project Management -
- Manage projects to ensure that they are delivered on time, within budget and exceed expectations
- Follow process and structure for ensuring clients projects are monitored in line with reporting requirements
- Communicate your clients’ needs to the Planning and Creative teams, ensuring the written brief is of a high standard
- Identify potential issues ahead of time and prevent them from affective delivery
- Coordinate internal and external teams to deliver client work on time and in budget.
Team Support & Administration -
- Manage the account budget, escalating any concerns
- Financial management on your accounts, including invoicing, billing schedules, and budget management and forecast updates
- Ensure your team understand their role/s in projects, and manage their time sheeting in a timely manner
- Manage forecasts monthly and annually
- Responsible for coaching and mentoring AEs and support in managing their diaries, workload, prioritisation, and administration.
Direct reports -
- Account Manager
- Account Executive