IT Support - Glasgow

Taylor Hopkinson is a dedicated renewables recruitment specialist and a trusted partner to the world’s green energy leaders, headquartered in the UK. As part of the Brunel International N.V. network, we have a global footprint of more than 100 offices across 40 countries and a range of opportunities to join our rapidly expanding, award-winning team. #bethetransition.

Ensuring that everyday we live up to our values of being passionate for people, act with integrity, drive the right results and that we demonstrate leadership in everything we do, that way we can continue to be the world’s leading renewable energy experts. Deliver experienced professionals and technical specialists across the full lifecycle of renewables projects, from development to decommissioning.

We are looking for an IT Support Advisor to join Taylor Hopkinson, who can support end users and provide technical expertise to colleagues across our Head office in Glasgow, as well as remotely support Global IT employees with issues and escalating, to best use the company’s IT Function 

We also provide flexible and remote working, a range of benefits, and wellbeing support when our people need it most.

You’ll be offered industry-leading benefits, alongside world-class training and development that will help you achieve your career goals. Full training is provided for this role. 

Day-to-day responsibilities

• Assist with Handling incoming request from End users. Primarily TH employees, in person, on emails or via telephone. 
• Analyse, register request for information and incidents. 
• User creating in AD and Azure AD. Adding and removing access based on request or RoleBaseAccess Matrix
• Making sure equipment in offices is connected properly and works as may expected. 
• Supporting with set up of new offices. 
• Local wiring, patching network outlets.
• Issuing hardware to employees and collecting returned hardware
• Making sure enough hardware is on stock, report if new hardware needs to be ordered. 
• Ensuring user manuals in place, updating them
• Proactively proposing improvements on process and systems to IT Board /local management
• Managing escalations, data privacy or security issues within Global IT
• Monitor and escalate internally if required.
• Project member of IT projects that have local, region or Global impact.

Must-have's

• Experience in a similar role
• Flexibility to problem solve and find solutions 
• An energetic and positive approach to work, with a passion to foster strong relationships and develop networks
• A strong communicator who can understand and discuss technical aspects of roles with colleagues and candidates
• Excellent communication skills verbal and written
• Strong knowledge of Microsoft platform
• A willingness to share your knowledge and build relationships internally and externally

• Market leading salary and package
• Fully funded professional development courses
• Company incentive trips and lunch clubs 
• Hybrid working with a combination of home and office working available
• Health and Wellbeing benefits including physical, mental and financial support.
• Internal promotions and career development across the Taylor Hopkinson & Brunel global network
• UK Employee centric benefits, Gym Pass, Electric Car Scheme, Cycle to Work

We are committed to equality and diversity in Taylor Hopkinson and are proud to be a Disability Confident Employer.

Find out more about us at: https://www.taylorhopkinson.com/about/