IOCC Duty Manager

  • Full-time
  • Network Control Center
  • Riga, Latvia

YOUR NEW EXCITING CHAPTER IN THE WORLD OF AVIATION BEGINS NOW WITH SMARTLYNX AIRLINES!

We are a strong and rapidly growing industry-leading EU airline looking to expand and welcome new colleagues from all over the world.

 

Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training are on us, and the enthusiasm and passion for aviation are on you!

Relocate to one of our headquarters in Riga, Tallinn, Malta, or Vilnius (coming soon!) or, in some available positions, work from anywhere in the world and visit your team when needed.

 

Join our growing company of more than 200 office employees and 650 crew members and become a part of a dynamic, diverse & reputable team providing splendid ACMI, charter, and cargo services for top-tier clients worldwide.

 

Explore our open positions, and don't hesitate to apply - we are excited to have you on the team. Let's reach for the stars together!

WHAT WILL YOU DO

  • Be a single point of contact in all operational aspects related to the operational period of 72 hours;
  • Coordinate matters related to the execution of the program within the operational period of 72 hours;
  • Facilitate communication and precise information flow within the company and with external parties;
  • Manage and coordinate IOCC daily duties;
  • Handling of irregularities and crisis management;
  • Taking preventive actions and planning in advance for upcoming possible irregularities;
  • Optimization and continuous improvement of measures;
  • Coordination and matching of important activities with the objective of reaching the best decision for the company and the customer;
  • Conduct and lead the daily and weekly operational meetings;
  • Maintain and ensure continuous OTP follow-up and reporting.

LET'S TALK ABOUT YOU

  • Significant experience with at least 4 years in an operations environment is a must;
  • Outstanding organizational and leadership skills;
  • Ability to manage stress and remain calm and objective, particularly during challenging and stressful situations;
  • Critical decision-maker ensuring safety, legality, compliance, and proper process management;
  • Demonstrated ability to think creatively and strategically when solving problems;
  • Maintain open and effective lines of communication to ensure all appropriate departments related needs are met and considered;
  • Integrity, commitment to excellence, and service-oriented;
  • Must have an ability to define processes and procedures when required; 
  • Excellent written and verbal communication skills;
  • Self-motivated and able to work independently and within a team;
  • Able to follow processes and procedures and apply flexible approaches when required;
  • Please note that this position includes night shifts.

THIS IS WHY YOU WILL LOVE TO WORK WITH US

  • Opportunity to work with aviation experts;
  • Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
  • Fully paid lunch in the office during lunch hours;
  • 24/7 availability of a massage chair;
  • Fresh fruit every day;
  • Advanced health insurance;
  • Aviation industry related benefits;
  • Corporate & Social events;
  • Professional and personal development opportunities while working in a fast-developing multicultural environment.


We at SmartLynx have flexibility embedded in our operations and that is not only what we expect from our employees towards us – we at SmartLynx give an opportunity to our employees to work not only flexible working hours but to also do that in hybrid or even full-remote mode if the position allows that.


This allows us to employ people all over the world as we are on our way to great expansion.


YOUR CAREER PATH

We always support our employees to grow within SmartLynx Airlines. Check out the career path for this position:


  • Start as an IOCC Duty Manager;
  • Don't want to stop? Great! You have the opportunity to grow within Flight Dispatcher, Network Planning, Scheduling, and Slots or Business Improvement and Development units.


Are you still unstoppable? You still have the opportunity to grow within SmartLynx Airlines in other departments, such as Commercial, Crew Resources, or others, we are here to fulfill your professional ambitions.


WHAT NEXT?

  • Successful candidates will receive an invitation to participate in a one-way interview via the HIREVUE platform. Please check your SPAM box for the invitation.
  • If you are chosen for the next step, you will receive an invitation for an online interview.