IOCC Duty Manager

We are a strong and rapidly growing industry-leading airline looking to expand and welcome new colleagues from all over the world.

Kickstart your career in aviation with ease: most of our positions don't require previous aviation experience. The mentoring and training are on us, and the enthusiasm and passion for aviation are on you!

Relocate to one of our headquarters in Riga, Tallinn, Malta, or Vilnius or, in some available positions, work from anywhere in the world and visit your team when needed.

Join our growing company of more than 350 office employees and 1400 crew members and become a part of a dynamic, diverse & reputable team providing splendid ACMI, charter, and cargo services for top-tier clients worldwide.

Explore our open positions, and don't hesitate to apply - we are excited to have you on the team. Let's reach for the stars together!

To find out more about the company, visit our webpage-https://www.smartlynx.aero/en/careers

• Be a single point of contact in all operational aspects related to the operational period of 72 hours;
• Coordinate matters related to the execution of the program within the operational period of 72 hours;
• Facilitate communication and precise information flow within the company and with external parties;
• Manage and coordinate IOCC daily duties;
• Handling of irregularities and crisis management;
• Taking preventive actions and planning in advance for upcoming possible irregularities;
• Optimization and continuous improvement of measures;
• Coordination and matching of important activities with the objective of reaching the best decision for the company and the customer;
• Conduct and lead the daily and weekly operational meetings;
• Maintain and ensure continuous OTP follow-up and reporting.

• Significant experience with at least 4 years in an operations environment is a must;
• Outstanding organizational and leadership skills;
• Ability to manage stress and remain calm and objective, particularly during challenging and stressful situations;
• Critical decision-maker ensuring safety, legality, compliance, and proper process management;
• Demonstrated ability to think creatively and strategically when solving problems;
• Maintain open and effective lines of communication to ensure all appropriate departments related needs are met and considered;
• Integrity, commitment to excellence, and service-oriented;
• Must have the ability to define processes and procedures when required; 
• Excellent written and verbal communication skills;
• Self-motivated and able to work independently and within a team;
• Able to follow processes and procedures and apply flexible approaches when required;
• Please note that this position includes night shifts.

*Please note that background checks will be conducted on all applicants and restrictions that can suspend the process of employment in accordance with the Law on Aviation Article 57.1. will be additionally evaluated.

By applying to this job advertisement, the applicant takes full responsibility for declaring truthful information. In case, if information submitted will be discovered false or the Background Check result will return negative, participation in the recruitment process will be terminated.

• Opportunity to work with aviation experts;
• Advantages of working in a developing, international aviation company with a friendly, modern, and comfortable work atmosphere;
• Fully paid lunch in the office during lunch hours;
• Fresh fruit every day;
• Advanced health insurance;
• Aviation industry-related benefits;
• Corporate & Social events;
• Professional and personal development opportunities while working in a fast-developing multicultural environment.

We always support our employees to grow within SmartLynx Airlines. Check out the career path for this position:

• Start as an IOCC Duty Manager;
• Don't want to stop? Great! You have the opportunity to grow within Flight Dispatcher, Network Planning, Scheduling, and Slots or Business Improvement and Development units.

Are you still unstoppable? You still have the opportunity to grow within SmartLynx Airlines in other departments, such as Commercial, Crew Resources, or others, we are here to fulfill your professional ambitions.

• Successful candidates will receive an invitation to participate in a one-way interview via the HIREVUE platform. Please check your SPAM box for the invitation.
• If you are chosen for the next step, you will receive an invitation for an online interview.