Student Services Manager

  • Full-time
  • East Grinstead


Place of work: East Grinstead

Type of Job: Full-time, Permanent

Schedule: Monday to Friday from 09:00 am to 05:30 pm

About CNM:

CNM has been a well-established training provider for natural therapies for over 25 years, with ten colleges in the UK and Ireland. At the College of Naturopathic Medicine (CNM), we train people to become health professionals in Natural Therapies. With a commitment to providing exceptional service to our students, we are dedicated to fostering a supportive learning environment and ensuring the success of every individual enrolled in our courses.

The role:

We are currently seeking a dynamic and dedicated Student Services Manager to join our team. The ideal candidate will be passionate about delivering excellent service to our students, committed to supporting their academic journey, and adept at managing a team to achieve departmental goals. CNM is currently looking for a productive and enthusiastic individual to provide effective and efficient administrative management in a busy and dynamic environment in the Student Services Department.

Your responsibilities will include (but not be limited to):

  • Lead and manage the Student Services department, including overseeing junior staff members and ensuring the delivery of exceptional service to our students
  • Recruitment, training and development of team members
  • Develop and update policies and procedures as needed to enhance the student experience and support student success.
  • Implement strategies to improve follow-up and monitoring of students, including regular check-ins to assess progress and provide support when needed
  • Assist in the establishment and training of new Directors of Studies (DoS) to ensure they are confident in our procedures and equipped to provide outstanding service to students in conjunction with the Operations Manager.
  • Support the training and development of new Course Consultants to facilitate smooth enrolment processes and ensure accurate completion of forms and scheduling
  • Collaborate with the Operations Manager to troubleshoot problematic areas and streamline logistics for new developments, contributing to the overall efficiency and effectiveness of the organisation.


  • Proven experience in a leadership role within an educational institution or similar setting
  • Strong communication and interpersonal skills, with the ability to effectively manage and motivate a team
  • Excellent organisational skills and attention to detail
  • Ability to develop and implement policies and procedures to improve student services
  • Knowledge of the education sector and understanding of student needs and challenges
  • Experience with student management systems and online learning platforms, experience with Moodle would be an advantage
  • Excellent IT skills.


  • Free short courses
  • Bike to work scheme
  • Store discount card
  • Personal development
  • Increased holiday with length of service (max 26 days + 8 bank holidays)
  • Paid sick leave after the first year of employment
  • Two company parties per year.