Customer Support Specialist (German speaking)

  • Full-time
  • Customer Support
  • Lithuania

WHO WE ARE

Ovoko is the largest online marketplace dedicated to used car parts in Europe. We connect over 3000 professional sellers from 15 countries to tens of thousands of B2B and B2C customers alike. Our mission is to give parts a second life and change the way used car parts are purchased today. We build products that facilitate a circular economy in the automotive industry and our cross-border shipping solution is unmatched in the industry.

ABOUT THE ROLE

You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.

IN THIS ROLE, YOU WILL

  • Respond to customer queries via phone and emails in a timely and accurate manner
  • Identify customer needs and help our customers to use specific features
  • Update our internal databases with information about technical issues and useful discussions with our customers
  • Share feature requests and effective workarounds with other team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

WHAT WE’RE LOOKING FOR

  • Proficient written and spoken German, English and Lithuanian language
  • Familiarity with our industry is a huge plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Experience in customer support or a similar role
  • Knowledge of others' languages is also an advantage

WHAT’S IN IT FOR YOU

  • Learning budget for your personal and professional growth
  • Private health insurance from day one
  • Employee stock option plan
  • Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
  • Flexible working hours & remote work opportunities
  • Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks


The salary range for this position is 1700-2500€ (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.