Loan Operations Specialist

ExpressCredit Namibia is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.

At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.

We’re building more than a business—we’re building impact.

As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve.

To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/ 

Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace

ExpressCredit Namibia is seeking a motivated and hands Loan Operations Specialist to ensure the accuracy, quality, and integrity of loan servicing and loan administration processes. The role supports loan operations through loan quality reviews, payment administration, refund processing, data verification, operational risk identification, and compliance monitoring while ensuring adherence to internal policies, regulatory requirements, and company standards. The position contributes to operational excellence by identifying process improvements, maintaining data integrity, and supporting consistent loan administration practices across the business

Job Duties :

-Process loan-related transactions in accordance with company policies and procedures.

-Process loan-related transactions in accordance with company policies and procedures.

-Ensure payment assignments are accurate and allocated correctly.

- Process refunds relating to overpayments, duplicate payments, and approved

customer adjustments.

- Ensure the accuracy, completeness, and integrity of customer and loan records.

-Ensure adherence to Know Your Customer (KYC) requirements and company policies.

-Identify potential operational risks, fraud indicators, and unusual loan or payment

transactions.

-Work closely with Operations, Collections, Finance, Compliance, and Quality

Assurance teams.

Diploma or Degree in Finance, Accounting, Business Administration, Banking, Economics, or a

related field.

- Minimum of 2-3 years' experience in Loan Operations, Banking Operations, Loan

Administration, Quality Assurance, or Financial Services.

- Experience with loan servicing, payment allocations, refunds, reconciliations, and operational

controls.

- Knowledge of microfinance operations and lending products.

- Certification in Quality Assurance, Operational Risk, or Financial Services will be advantageous.

-Drivers License is required.

-Clear Code of conduct .

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)