Full time - 40.25 hrs per week
The Porters’ Lodge is the focal point for security in the College. It also serves other important functions such as being a reception point for visitors to the College and for most enquiries. In general, people gain their first impressions of New College from the Porters’ Lodge so it is vital that it is seen to be working efficiently and that the Porters are perceived as helpful and courteous.
The Porters are expected to meet the following criteria:
1. To have a
polite, courteous and friendly manner.
2. To have a
flexible attitude and a sense of humour.
3. To have
experience in a customer-facing role.
4. To be numerate and
literate (educated to a minimum of GCSE level in Maths and English Language).
5. To be able to
remain calm in stressful situations.
6. To be PC
literate.
7. To have 1st aid
training or be able and willing to undertake 1st aid training.
8. To be punctual
and to have a good attendance record.
9. To be
physically fit (the College grounds are large and need regular patrols).
10. To be clean and of smart
appearance whilst on duty (uniform is provided).
Duties
Porters are expected to:
1. Attend at the Lodge except when
called away to an emergency or carrying out a security patrol.
2. Operate the Lodge telephones,
transfer calls, answer queries, take and deliver messages.
3. Give accurate information
to callers at the Lodge, direct visitors.
4. Be courteous and helpful at
all times.
5. Issue keys, keeping
accurate records of issue and receipt.
6. Keep an accurate
record of incidents.
7. Use Lodge database
systems eg KX and Salto.
8. Receive, act upon and
respond to lodge e-mails.
9. Monitor CCTV images
and act on anything unusual or suspicious.
10. Challenge trespassers and ask
them to leave the premises.
11. Carry out random security
patrols within College walls, Longwall Street, New College Lane, the Sports
Ground and the Mansfield Road properties. Pick up any unsightly litter around
the College during the patrol.
12. Respond to calls for assistance
from all parts of College including the Sports Ground, the Mansfield Road
properties, Longwall Street and New College Lane.
13. Close gates and lock up in
accordance with the prevailing timetable.
14. Keep the Lodge, the Post room
and areas around the Lodge in clean and tidy condition.
15. Read and understand the
Emergency Procedures and Guidelines for the Porters’ Lodge. Ask the Head Porter
or Senior Porter for clarification or explanation of any points.
16. Be alert for incidents such as
fire, flood, accident and theft and take appropriate action. In such instances,
contact Oxford University Security Services and or emergency services if
necessary.
17. Undertake
any ad hoc duties that may be
considered appropriate for the experience and capabilities of a Porter.
18. Receive and record lost property
items.
19. Due to the nature of the position and
the information that is received in the Lodge, it is vitally important that all
Porters observe confidentiality at all times.
All applicants
need to be able to provide evidence of their right to work in the UK.
(Salary £28,558pa, Oxford Weighting allowance £1,500) + meal allowance
Early application is encouraged as this role will only remain open until a suitable applicant is appointed.
All applications should be made through this portal and include: