Manager of Technology & Data

The Manager of Technology & Data owns how Hope Walks runs, secures, and standardizes its technology infrastructure and data, across all 15 country programs, fundraising operations, and emerging AI applications. This is a hands-on, execution-focused role for someone who understands that clean data, secure systems, and consistent processes are acts of stewardship, not just operational necessities.

This is a first-generation role. Hope Walks does not yet have a mature, centralized IT function—technology decisions and data practices have grown up independently across country teams and program staff. Hope Walks is in a build phase: establishing our basic identity, access, and device-management foundation. This role will evaluate and manage our relationship with our managed services provider, ensuring the relationship is right for our organization's needs. This person will partner closely with Hope Walks' Fractional Technology Advisor during an extended onboarding and co-execution period to build this infrastructure together. This person is not expected to already have all of this experience in hand — they are expected to learn and build it in close partnership with the Advisor.

Rather than attempting uniform data-protection compliance across all 15 countries simultaneously, this role will take a risk-prioritized approach—closing the highest-risk gaps first, in partnership with the Vice President of Operations, Vice President of Programs (for programs related matters), and (during the initial roadmap-building phase) Hope Walks' Fractional Technology Advisor.

Beyond the foundational build, this person will partner with program staff and Hope Walks' existing DHIS2/PATH consultant on our child-level health information system. In addition, they will provide operational oversight—not deep day-to-day ownership—of fundraising technology (Virtuous/Salesforce) and provide governance to our AI use and integration.

RESPONSIBILITIES

Foundational Infrastructure, Identity & Access (Year-One Priority)

• Partner with the Fractional Technology Advisor to build and implement centralized organizational identity, standardized user accounts, and multi-factor authentication across all offices and country teams.
• Establish onboarding/offboarding procedures, administrative account controls, device-management standards, and a current technology inventory.
• Evaluate whether the scope of Hope Walks' existing managed services provider engagement is appropriately sized for the organization's needs, and recommend adjustments.

Vendor & Managed Services Oversight

• Serve as Hope Walks' primary point of contact for its managed services provider, holding it accountable to scope and quality as it carries day-to-day technical support.
• Manage relationships with other technology vendors, consultants, and contracted developers, establishing clear scope, timeline, and quality expectations.
• Support staff onboarding and training on technology tools and data practices.

Patient & Program Data Quality

• Partner with country program staff and Hope Walks' existing DHIS2 consultant to improve the organization’s child-level data infrastructure (PATH) data-entry quality and reduce gaps.
• Oversee the Digital Health Systems Specialist in their day-to-day support of the end users of PATH and basic DHIS2 maintenance.
• Implement the minimum global patient and program dataset and data-quality controls defined through the technology roadmap.
• Work to reduce the documentation and data-entry burden currently carried by parent advisors and country teams.
• Provide governance and strategic direction for PATH development decisions, including feature prioritization and system architecture.

Risk-Prioritized Compliance & Additional Technology Oversight

• Own a risk-prioritized data protection compliance posture, focused on the highest-risk countries rather than uniform compliance everywhere at once, and maintain the organization's data governance policy and training of that policy.
• Provide operational oversight of the Virtuous/Salesforce fundraising integration, in coordination with the fundraising team's day-to-day CRM use.
• Apply Hope Walks' AI governance framework when staff request or adopt new tools.

Required

• Bachelor's degree in Information Technology, Computer Science, Data Management, or a related field required; equivalent professional experience may be considered in lieu of a degree.
• 3 or more years of experience in technology leadership or IT operations, with exposure to identity and access management and multi-factor authentication (e.g., Microsoft Entra ID/Azure AD, Google Workspace, or Okta).
• Ability to work effectively within a structured mentorship and co-execution relationship, learning and applying new frameworks quickly under guidance.
• Experience building or standing up foundational IT infrastructure from a limited or informal starting point, rather than only maintaining an existing mature environment.
• Experience managing a managed services provider (MSP) or outsourced help desk relationship, including evaluating whether a service scope is right-sized for an organization's needs.
• Strong project management skills with a track record of delivering technology improvements on time and within budget.
• Excellent written and verbal communication skills; able to translate technical concepts clearly for non-technical staff.
• Personal faith in Jesus Christ and commitment to the mission of Hope Walks.

Preferred

• Experience building or standing up foundational IT infrastructure from a limited or informal starting point, rather than only maintaining an existing mature environment.
• Device/endpoint management tools (e.g., Microsoft Intune, Jamf, or comparable platforms).
• Hands-on experience with CRM platforms, particularly Virtuous and/or Salesforce.
• Experience with DHIS2 or comparable health information systems.
• Experience prioritizing data protection efforts realistically across a resource-constrained, multi-country environment.
• Experience working with and/or managing staff cross-cultural and mentoring in virtual settings
• Background in global health data systems, program monitoring, or impact measurement.
• Master's degree.

Medical Insurance

Group medical insurance, which includes a prescription drug program. Hope Walks covers 80% of the premium for you and eligible family members.

Dental Insurance

Group dental insurance. Hope Walks covers 80% of the premium for you and eligible family members.

Vision Insurance

Group vision insurance available at your cost.

Travel Insurance

Hope Walks will provide you with a Faith Ventures Card, which provides coverage for travel related issues, including medical evacuation when you are traveling on behalf of Hope Walks. 

Vacation Time

120 hours annually.

Sick Time

40 hours annually

Paid Holidays

Eleven (11) paid holidays annually.

Retirement Plan

Each year, the Hope Walks Board of Directors determines the availability and level of discretionary contributions in the form of profit share (employer) contributions to the 403(b) retirement plan. Currently, the Board has approved up to a 5% match on an employee’s eligible earnings when employee contributions are made to the plan.