We are looking for a motivated, outward looking, and confident individual with experience of a sales environment, capable of developing business relationships with existing customers, proactively seeking out new opportunities, closing sales, providing product support and who enjoys interacting with customers. We are offering full training in our products - someone with an aquatic, aquaculture or aquarium background is preferred.
You will play a vital role in providing exceptional customer service and driving sales and will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your main objective will be to sell our products and services, maintain customer satisfaction and build long-term relationships.
This role requires the incumbent to be customer-centric and close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks.
Responsibilities: full training given, and duties will include but are not limited to:
Sales:
· Drive proactive sales
· Implement sales strategies/initiatives to achieve targets and increase revenue.
· Proactively identify and pursue new sales opportunities
· Conduct product presentations and demonstrations to prospective customers.
· Call customers and deliver sales in a timely manner.
· Follow up with customers to ensure customer satisfaction and secure repeat business.
· Identify customer needs and recommend appropriate products or services to meet those needs.
· Collaborate with the marketing team to develop sales collateral and promotional materials.
· Work with colleagues to support new business projects.
Customer Support:
· Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
· Provide accurate and detailed quotes about products, pricing, availability, and delivery options.
· Follow -up on quotes/orders
· Resolve customer issues by investigating, developing solutions, and implementing corrective actions.
· Maintain a high level of product knowledge to effectively address customer inquiries.
Competencies:
• Goal-oriented mindset to achieve sales targets.
· Confident with a “can do” attitude
· Ability to build trusting customer relationships
· Good verbal and written communications skills
· Solution finder
· Team player
· ‘Hands on’ work ethic
This is a site-based sales position, at our head office in Chorleywood. Some travel to customer sites and trade shows will be required.
Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare - this opportunity starts as a 12-month contract.
