Support Engineer (Ref: SW01/014)

  • Full-time
  • Support
  • Cambridge

Job title: Support Engineer

 

Location: Cambridge with a flexible working from home policy


Type:  Permanent

 

Hours:  37.5 per week, Monday - Friday, 7.5 hours per day between 08:00am and 6:00pm

 

Salary:  £20,000.00 - £45,000.00 depending on experience


We provide outsourced managed services, deployment and migration projects to a wide variety of clients using a Microsoft centric technology stack.  


We are looking for a Support Engineer to join our successful service delivery team working for a wide range of customers, both remotely and on-site. If you have strong customer service skills and know your way around Microsoft applications and operating systems, we are interviewing candidates at all experience levels. 


As a Microsoft Gold partner we invest heavily in training and provide the time and support for you to achieve accreditations in multiple Microsoft product areas. 

Responsibilities

  • Logging customer interactions in the service desk system. 
  • Diagnosing and resolving technical issues. 
  • Maintaining user accounts in accordance with customers’ agreed SLA. 
  • Configuring user devices. 
  • Installing authorised software. 
  • Applying patches and updates. 
  • Administration of the Microsoft 365 services suite. 


Skills and Experience

Essential Skills: 

  • Analytical and logical troubleshooting approach. 
  • Written and telephone communication skills. 
  • Teamwork and collaboration. 
  • Willingness to learn and complete Microsoft certifications. 


Essential Experience: 

  • Customer service. 
  • Windows desktop operating systems. 
  • Office 365 applications. 
  • Basic understanding of networking. 


Preferred Experience: 

  • Administrative knowledge of Microsoft 365 services. 
  • Networking (ideally routers, switches, wi-fi, firewalls etc.). 
  • Windows server operating systems. 


Benefits

  • 25 days annual leave plus national bank holidays 
  • Employer pension contribution (4% employer, 4% employee) 
  • Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) 
  • Employee Assistance Programme 
  • Life Cover (2 x basic salary) 
  • Family Leave Policy 
  • Sick Pay  
  • Referral Scheme 
  • Continual training and career development 


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