IT Service Manager

  • FTE
  • Research & IT Operation
  • Lagos

Who we are:

Seamfix Limited is on a quest to within the next 9 more years (in line with our 10 year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses and build 1 thousand leaders. 


In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people that speak the same creative language, create with the same image or picture of success and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 


We help organizations to acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes, so that they can be more productive, make their customers happy and boost their revenues.  Our identity and essence is solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems



Job Description

·  Manage the Operations team, providing leadership, guidance, and support.

·  Develop and implement IT service management strategies to meet organizational goals.

·   Monitor and improve IT service delivery, ensuring compliance with SLAs.

·  Collaborate with other IT teams to resolve complex issues and implement system improvements.

·   Maintain a knowledge base and provide training to support staff.

·   IT Risk assessment

·  Track and report on key performance indicators (KPIs) related to IT service performance.

·   Ensure the organization's IT policies, procedures, and standards are followed.

·   Investigate and resolve customer complaints and escalations in a timely manner.

·   Oversee IT projects and initiatives to ensure successful delivery.

·   Stay updated on industry best practices and technological advancements to enhance service management and delivery.

Requirements

·   Bachelor's degree in Information Technology, Computer Science, or a related field

·   ITIL (Information Technology Infrastructure Library) certification or other relevant certifications.

·    Proven experience in IT service management

·    Strong leadership and team management skills.

·    Excellent communication and interpersonal abilities.

·    Problem-solving and decision-making skills.

·    Strong knowledge of IT systems and infrastructure.


Required Skills

· ITIL framework expertise

· Servicedesk management

· Strong analytical and problem-solving skills

· Leadership and team management

· Effective communication

· Project management

· Agile Management

. Incident and Problem Management