Client Accounts Manager

  • FTE
  • Seamfix
  • Lagos

Who we are:

Seamfix Limited is on a quest to within the next 9 more years (in line with our 10-year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses and build 1 thousand leaders. 

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people that speak the same creative language, create with the same image or picture of success and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 

We help organizations to acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes, so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence is solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.

What you will be doing:

  • Manage, supervise and coordinate day to day activities with respect to client’s operations and issue resolution
  • Engage client’s stakeholders frequently to ensure they are happy and they derive maximum satisfaction.
  • Manage stakeholders’ expectations by identifying what needs to be done and take action to avoid unnecessary escalation.
  • Establish, develop and maintain positive business - client work relationships.
  • Analyze business requirements and communicate such clearly to the team
  • Plan and manage customer deliverable inline with standard Project Management  Principles
  • Get sign offs for job completion and invoicing for completed deliveries
  • Develop new business from existing clients and actively seek new sales opportunities
  • Liaise with internal stakeholders and communicate the appropriate feedback to client’s stakeholders.
  • Motivated to meet set revenue targets within the client’s organization
  • Any other responsibilities as assigned by Line Manager

What you will be needing:

  •  Bachelor’s/Master’s Degree in Computer Science or related field
  •  4 - 5 years’ experience as an account manager or a Project Manager.
  •  Good Knowledge of Agile Project Management Methodology
  •  Committed to continuous education through workshops, seminars and conferences
  •  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  •  Excellent mentoring, coaching and people management skills 
  • Good verbal and written communication skills 
  •  Self-driven, decisive and dogged
  •  Understand technology and market trends and future best practice in cash management solutions to meet business needs
  •  Be well versed on industry trend, competition and how they affect company's business
  •  Ability to speak with confidence about price of product; abreast of negotiation skills and confidence to apply them; apply indirect strategies and trade-offs; ability to sway and influence
  •  Understanding company’s strengths and weaknesses as compared to competitors; understand industry and market trends affecting the company’s competitiveness; has a good understanding of competitive products and services within the marketplace
  •  Willing to make decisions in difficult or ambiguous situations
  • Experience managing a telco related project
  • Good verbal and written communication skills
  • Willing to make decisions in difficult or ambiguous situations
  • Excellent analytical skills
  • Business Acumen skills
  • Self-driven, decisive and energetic 
  • Good documentation skills
  • Excellence driven
  • Strong ownership mind-set
  • Impeccable integrity

What you will be getting:

  • Competitive Compensation
  • Laptop for work
  • Health Insurance
  • Employers pension contribution
  • Flexible and remote work culture
  • Work with really smart people