Front of House Assistant

As a Front of House team member, you will have a “home department” where you will do most of your hours, we're looking for someone to join us in the Shop/Cafe. In addition to your “home department” you would also work across the other FOH areas to help support the teams demands.

In the Shop, you will be providing an amazing level of customer service and enthusiasm with your knowledge of climbing equipment, shoes and all other great products we have available for our climbing community.  

In the Cafe, you will be providing a high level of customer service and good knowledge of our sustainable produce and food products while ensuring our community have great coffee and food available to fuel their climbs!

We're looking for an enthusiastic team member to join us 20-30hrs a week in the Shop with some shifts in the Cafe. The ideal candidate would have open availability and willingness to work evenings, weekends, and holidays.

This is a part time permanent role and will be paid at £13.15/hour.

The Castle values inclusivity and encourages you to bring your whole self to work. We understand the importance of work-life balance, and will do all that we can to support a healthy one. As a growing business, we're here to encourage you to develop and pursue your professional and personal aspirations. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Please let us know if you need accommodations during the application process.

• Ensuring that customers are aware of the range of products available in the shop and providing sound advice on the most appropriate product
• Ensure that stock is replenished at point of sale and stock is appropriately stored and organised
• Using our POS system for accurate record keeping and security
• Maintaining a clean, operational shop and staff area; 
• Working with the Duty Managers and colleagues to ensure a safe and friendly working environment for our customers and staff 
• Provide service of food and beverages, for both staff and customers at the Castle Café during the normal opening hours of the centre 
• Provide a friendly, enthusiastic and efficient service, acting as information point for all customers and staff
• Ensure that the cafe is fit for service in respect of both food preparation and appropriate hygiene standards at the commencement and throughout the duration of your shift.  
• Always ensure that food and drink will be stored, prepared and presented according to the appropriate hygiene standards. 

We will offer training for each area, however previous experience in a customer facing role within sports centre, shop, or similar environment is desirable.

We're looking for someone who has good knowledge of climbing equipment, and an experienced climber due to the health and safety questions.

You will be a team player, supporting your colleagues and be aligned to the values of The Castle, in sustainability and in creating a friendly and open environment for everyone.

Applicants should also have a high level of computer literacy and a high standard of written and spoken English.

Flexible availability to work evenings, weekends and holidays is required.

Please submit a CV and Cover Letter. Your cover letter should outline why you are interested in this role, and how you believe your skills and experience make you a good fit. All applications must include a cover letter.

Deadline: Midnight, November 28th

Interviews will take place during the application window, we reserve the right to close the submission period early if we find the right candidate.