Service Advisor

We’re looking for a Service Advisor to be a vital part of the AF Hub. You'll be the first point of contact for our members, providing outstanding support across a wide range of services. This role is perfect for someone who’s organised, solution-focused and passionate about delivering top-quality customer service.

• Deliver exceptional service via phone, email, and online - always with a friendly, professional tone.
• Handle a high volume of inbound and outbound calls, confidently managing a wide range of enquiries.
• Accurately place and manage orders across services such as fuel, PPE, waste, telecoms, energy and more.
• Track deliveries, manage order updates, and coordinate with suppliers to ensure smooth fulfilment.
• Support members with account access, digital platform use and login queries.
• Work with Finance to assist with billing, payments, credit checks, and invoice queries.
• Proactively reach out to members to help them get the most from their AF membership.
• Identify opportunities to cross-sell and promote additional services that add value.
• Maintain accurate and up-to-date member records across multiple systems.
• Help with member events, open days, and event bookings - both in-person and behind the scenes.

• Have strong verbal and written communication skills and enjoy engaging with people.
• Are organised and calm under pressure - able to juggle multiple tasks with accuracy and care.
• Have a natural problem-solving mindset and a proactive approach to finding solutions.
• Are confident using multiple systems and IT platforms (including Microsoft Office).
• Bring previous customer service experience, ideally in a fast-paced environment.
• Have worked in agriculture, fuel, waste, or energy sectors (desirable, not essential).
• Are empathetic, resilient and able to adapt to changing priorities.
• Enjoy being part of a team but also take ownership of your own work.

We believe in recognising the great work our people do and creating an environment where everyone can thrive. We offer:

• Salary of up to £28,000 per annum
• 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
• Have your birthday off as an extra day’s holiday, if it falls on your working day
• 8% employer pension contribution
• Free lunch daily from our onsite café
• AF Membership (giving discounts at hundreds of retailers and suppliers)
• Life assurance (2 x salary)
• Private Health Insurance (available as an optional employee‑paid benefit)
• Discounted gym membership
• Cycle to work scheme
• Salary Sacrifice car scheme
• Hybrid working – one day at home per week
• Free onsite parking