Description
ExpressCredit Zambia, a registered non-deposit taking financial institution is inviting suitably qualified, competent, skilful and highly motivated professional based in Lusaka - Matero Area for Senior Loan Officer Position.
Job Purpose
Takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, general customer service
Key Responsibilities
1. Sales Point Management
- Custodian of all Sales Point assets
- Ensure Sales Point is open and ready for business by 07:55 hours.
- Ensure Sales Point is locked and safely secured at end of day.
- Ensure the Sales Point is clean and conducive for business and customers.
- All equipment must be in good working condition for smooth branch operations.
2. Customer Care
- Ensure excellent customer service to all customers.
- Resolve customer complaints and queries and ensure they are handled within 24hrs.
- Escalate all customer queries and complaints that cannot be handled by the branch immediately and ensure they are resolved within 48hrs.
- Ensure customer refund claims are handled with utmost care and customers are refunded within 48hrs.
- All customer refund claims are completed and signed off before escalating to SSC for processing.
- Customers are fully informed about all products and services.
3. Loan Processing
- All loans are processed as per policy and procedure adhering to underwriting rules.
- All loan files are secured in the branch daily before dispatching to Head office.
- All loan files processed in a month are couriered to Head office for archiving during the first week of the following month.
- All mandates are couriered to Head Office (Credit department) by Monday the following week.
4. Sales
- Management of Direct Sales Agents to drive sales.
- Set daily marketing plans for DSAs and set daily targets.
- Ensure branch sales targets are achieved.
- Prepare monthly and weekly sales plan and send to Sales Manager and Head- Branch Operations
- Ensure all sales plans are implemented.
5. Document Archiving
- Ensure all documents e.g, Cash receipts, refunds, loan documents are kept safe and secure in branch before dispatching to HQ for archiving.
- Ensure all loan documents are couriered to HQ for archiving within 5 working days of the following month.
- All mandates are couriered to Head Office (Credit department) by Monday the following week.
6. Reports
- Ensure daily and weekly reports are sent completed efficiently and sent on time.