Our Customer Service Agents provide excellent service by efficiently handling calls and emails from our Credit Perfect, Credit Angel and Credito customers and effectively discuss our products and services, dealing with any questions and queries raised.
- Manage workload and work as part of a team providing support to a busy Customer Support department dealing with inbound/outbound calls and emails and maintaining a low abandoned call rate with the desire and enthusiasm to deliver an outstanding experience to our customers.
- Provide factual information about loans, credit cards and credit reports/scores to help our customers make informed choices and find suitable lending solutions.
- Develop and maintain excellent soft skills; active listening, questioning and rapport building with the ability to adjust communication style to meet the needs of different audiences.
- Learn and understand our products, processes and systems and be responsible for keeping knowledge up to date.
- When dealing with calls and emails remain compliant whilst working in an FCA regulated environment.
- Follow company and regulatory guidelines and monitoring frameworks.
- Treat our customers fairly at all times and adhere to TCF principles and Data Protection rules and requirements.
- Handle concerns or complaints professionally by providing an explanation or resolution.
- Prioritise workload in order to service customer calls and emails as efficiently as possible, balancing quality and quantity.