Duty Manager

Duty Managers are pivotal to the smooth running of the Castle. You will be responsible for the operations of the centre during opening hours and will be the designated First Aider during that time. Duty Managers are a reference point to all the day’s activities for both staff and customers; they ensure that safety procedures are followed; will provide a friendly, efficient service for our customers and support the staff in the centre working in their specialist roles. 

We are recruiting for 1 Duty Manager. This is a part time role starting at 16hrs/week at £19 per hour.

• Good customer service and communication skills including ensuring good practice
• Ensuring the correct operation of the centre’s health & safety policies
• Working collaboratively with the Duty Management and Instructing team, Shop, Reception, and Cafe to ensure the smooth operation of the centre
• Carry out duties in accordance with the Castle Sustainability Policy
• Administering first aid to staff and customers

• Minimum Climbing Wall Instructor Qualification – Assessed
• Proven record of excellent customer service skills
• Proven communication & team working skills
• Good knowledge of standard IT packages (e.g. word, excel, outlook, etc.)
• Knowledge of best practice in climbing
• Good problem solving skills
• Good Communications skills – confident and articulate

• Basic Maintenance Skills
• PPE inspection qualification 
• First Aid (training will be provided)
• Strong IT and office word/excel skills

Please submit a CV and Cover Letter. Your cover letter should outline why you are interested in this role, and how you believe your skills and experience make you a good fit. All applications must include a cover letter.

Deadline for submissions: June 8th at midnight