SmarterClick is on a mission to change the customer success landscape in a more positive and measurable way.
Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively.
This success is realised thanks to SmarterClick’s portfolio of technology solutions ranging from exit-intent overlays, browser notifications and dynamic engagement tools.
SmarterClick is seeking a Client Success Manager to join their London-based client Success team.
You will be well versed in account management and client handling, alongside being a seasoned affiliate marketer with commendable technical and commercial knowledge of the industry’s workings.
Reporting into the senior client Success team, you will work to deliver growth across your client base and individual portfolio, conducting campaign reviews, quarterly business reviews, pitching for client budget and making recommendations for optimisation and growth to hit individual KPIs and wider business targets.
Request handling is an active part of the daily conversation with your clients, and by doing so you will be the front-of-house contact for your portfolio relationships. With this comes the expectation to translate client demands into internal requests and forward-thinking commercial opportunities.
Relationships are key to winning and retaining business within the affiliate industry. You will be expected to grow and develop your network accordingly, attending industry events, seminars and networking evenings in order to build client trust and seek out new business opportunities.