Privacy policy
Privacy Policy
Who we are
Our website address is: https://makereal.co.uk
Registered address: 30-34 North Street, Hailsham, East Sussex, BN27 1DW
Full name of legal entity: Make Real Ltd
Email address: [email protected]
Postal address: Plus X Innovation Hub, Lewes Road, Brighton, East Sussex, BN2 4GL
What personal data we collect
We collect the personal data you provide to us when signing up for newsletters, applying for a job at Make Real or to otherwise providing your data to us, along with any further personal data you provide from time to time. This personal data may include your name, email address, job title, organisation address, land and mobile phone numbers and other contact details.
How we use your personal data
We use your personal data to:
- send you our newsletters and updates if you have subscribed to our mailing list
- contact you about vacancies that you have applied for, or similar vacancies that come up in future
How long we retain your personal data
We will keep your personal data for as long as reasonable for the purpose it was provided. We will periodically review our interactions with you and will delete your data if we have not interacted for some time.
Who we share your personal data with
We will not share your data with any third parties.
The lawful basis for processing your data
We rely on your consent to process your data.
What happens if you do not provide us with the personal data we request or ask us to stop processing your personal data?
You may withdraw your consent to our processing your data at any time. You are able to opt out of our newsletters at any time by selecting unsubscribe at the bottom of the email. You may also ask us to remove your details from our Applicant Tracking System at any time. Please be aware that if we do this, we will be unable to contact you about jobs or vacancies that you have applied for.
How we contact you
We will communicate with you via email, telephone and post. You may also update your contact details at any time by contacting us.
Processing data outside of the European Economic area
In some cases we may process your personal data outside the European Economic Area (EEA) where countries may not have laws which protect your personal data to the same extent as in EEA. We are obliged to ensure that your personal data is processed securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy notice.
Currently we use Mailchimp, part of The Rocket Science Group, to send some of our emails. We use Outlook Exchange servers for the [email protected] job applications. We will update this privacy notice from time to time to reflect any changes to our ways of working. Please contact our data protection officer if you would like more information about the safeguards we have in place.
Changes to our privacy policy
Any changes we may make to our privacy notice in the future will be posted on our website and, where appropriate we will notify you by email. Please check back frequently to see any updates.
Subject Access Requests
We are legally required to act on requests and provide information free of charge with the exception of requests that are manifestly unfounded, excessive or repetitive. If we determine this to be the case we may charge a reasonable fee or refuse to act on the request. We will respond to acknowledge your request and provide the information within one month of receiving your request. Please send your request to our data protection officer at the email address below with subject access request in the subject line.
Our data protection officer contact details
Our data protection officer is Ben Dykes. If you have any queries, questions or concerns about your data, how we are handling it, wish to ask us not to process your data or wish to ask us to erase your data, please contact [email protected].
We are registered as a data controller with the Information Commissioner’s Office and abide by the UK Data Protection Act and GDPR.
Recruitment Privacy Policy
If you have applied for a role here and sent us your CV and/or contact details, then Make Real has collected and stored your resume and/or contact details. We process this data for recruitment purposes only.
We would like to keep this data for a two-year period. This is so we can contact you if similar roles come up in future, and to help us ensure that there is no age, sex or other forms of discrimination in our recruitment process. When that period is coming to an end, we will contact to ask for your permission to extend for the same period. You can opt in or out of our data retention policy.
Our privacy policy is shown above. In this policy, you will find information about our compliance with GDPR (data protection law). You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.
Tracking and analytics
OUR WEBSITE
IP addresses, URLs visited, and related information is recorded for all site visitors for the purpose of site traffic analytics and captured as part of normal operation in our server logs. Cookies are used to track sessions, and collect anonymous traffic data. You have the options to enable or disable cookies for this site when you first visit it.
Though Make Real itself does not use cookies in order to track your movement around the web, our websites and apps may contain APIs from third parties. Specifically, our websites use Google Analytics to help analyse how users use the site. The tool uses cookies to collect internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website, including your IP address, is transmitted to Google. This information is then used to evaluate use of our website and to compile statistical reports on website activity.
Our third-party partner, and their privacy policy are as follows:
Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en
Our consumer immersive applications and games
None of our games or experiences store any personal information. We only store anonymous, aggregated information, although your VR device account will have its own privacy policies applied, such as Facebook or Oculus accounts for accessing Oculus Rift, Oculus Go and Oculus Quest. You are responsible for checking the privacy policies of the devices you use to access Make Real applications and games.
Our mailing list
The information for our Make Real mailing list is stored securely with Mailchimp, who are fully compliant with EU data protection law. You can unsubscribe from the list at any time by clicking on the link on the bottom of each newsletter. Our mailing list only contains people who have consented to being on the mailing list, and where we can confirm that consent has been given.
Terms of service
Make Real grants to you a non-exclusive, non-transferable, revocable limited license to use and display the consumer immersive applications games and related software (excluding source and object code) for your personal (or household) non-commercial use by any machine(s) of which you are the primary user. You agree not to use the Service for any other purpose, or to copy or distribute the content of the Service except as specifically allowed in this agreement.
You do not acquire any ownership rights by using our games, downloading material from or uploading material to our site, or by purchasing any virtual goods.
You agree not to copy, redistribute, publish or otherwise exploit material from the Service, except as expressly permitted herein, without the express prior written permission of Make Real.
Waiver or liability
You expressly agree that use of Make Real consumer immersive applications and games is at your sole risk and is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of non-infringement, merchantability or fitness for a particular purpose (except only to the extent prohibited under the laws applicable to terms of use with any legally required warranty period to the shorter of thirty days from first use or the minimum period required). Without limiting the foregoing, neither Make Real nor its affiliates or subsidiaries, or any of their directors, employees, agents, attorneys, third-party content providers, distributors, licensees or licensors warrant that the service will be uninterrupted or error-free.
Under no circumstances will Make Real be liable to you for more than the amount you have paid Make Real in the ninety (90) days immediately preceding the date on which you first assert any such claim.
Refund policy
For any purchase of digital content products, you agree that Make Real makes those products available to you for download and use immediately after we have accepted your order and once made available, as far as permitted by law, you will have no right to cancel your order or to a “cooling off period”. Otherwise you will be bound by the refund policies offered by the 3rd-party digital storefronts you made the purchase from which operate independently to Make Real