Debt Collection Agent

  • Full-time
  • Kenya
  • Kenya

About us:

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.


We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.


Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.


Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.


What you will do:

  • Send reminders on debt payment deadlines to customers using phone, email, and letters.
  • Process and maintain debt collection correspondences and other documents.
  • Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
  • Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
  • Give suggestions on debt collection process improvements.
  • Achieve the set targets
  • Any other duty assigned


What you will need:

  • Diploma/Degree in Business Administration, Marketing, or related field.
  • At least 2 years of relevant experience as Debt Collector/ Customer Support
  • Specialist, or DC Specialist, preferably in a Financial Institution
  • Excellent communication and interpersonal skills.
  • Strong analytical & problem-solving skills.
  • Ability to adapt quickly and work independently.
  • Fluent in English and Swahili


With us you will:

Feel Good

  • a competitive salary
  • a friendly and dynamic work environment
  • an excellent well-being program:
  • health insurance (after probation period)
  • pension scheme (after probation period)
  • active social life and events

Win

  • Fast results without the friction of bureaucracy
  • great victories due to the transparency of the company and its goals
  • bonuses and awards for the great work
  • participate in victory celebrations with your co-workers.

Grow

  • together with an intelligent team
  • yourself and the company with the established feedback culture
  • your knowledge with training possibilities