Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Spa Manager.
The Role
The Spa Manager reports to the General Manager and is responsible for the day-to-day operation of the spa to ensure consistent guest service and to maintain its membership of Leading Hotels of the World and its rating as a “Forbes 5-Star Spa”.
Responsible for the Day to Day operations of the Spa.
• General supervision of all spa champions.
• Oversees purchasing, paying attention to the budget to control spending.
• Completes monthly therapist commissions.
• Deals with all spa invoices.
• Conducts spa champions appraisals every 6 months.
• Attends spa monthly P & L meeting focusing on revenues and expenses.
• Monitors all maintenance and housekeeping issues reporting defects in a timely manner.
• Ensures that all spa products are available, for both professional use and retail sales.
• Deals with all customer comments and complaints in line with hotel polices.
• Oversees the monthly staff roster.
• Previous experience working in a 5 star hotel or resort with a minimum of seven years’ relevant spa/wellness experience.
• Training in spa treatments, massage therapy or other modalities of bodywork
• Must be certified in First Aid and CPR.
• Characteristics that show a caring, empathetic and calming personality, so as to impart a feeling of peace and tranquility to those he or she comes in to contact with while at the spa.
• A keen interest in wellness and a holistic approach to health and lifestyle
• Knowledge of the all relevant operational Spa procedures, ensuring that they are effectively implemented and adhered to.
• Ability to lead by example in terms of appearance, mannerism, behavior conduct, principles and values
• Management and leadership skills to coach and train staff members to equip them with the necessary skills to deliver service and treatments as the expected standard.
• Knowledge of hygiene and cleaning standards ensuring that they are in line with Sandy Lane Spa requirements.
• Experience implementing effective preventive maintenance procedures for all gym equipment, ensuring that all operational checklists are in place and effectively managed.
• Ability to manage by walking around at appropriate times and lead by personal example in terms of guest interaction.
• Ability to manage time, attendance and productivity of champions
• Experience to recruitment and select suitable applicants for relevant positions, under the guidance of the Director of Human Resources.
• Ability to conduct and complete comprehensive inductions for each new spa champion, according to specified procedure.
• Ability to foster and facilitate staff motivation through the development of professional one-on-one working relationships with all staff and effective recognition / implementation of staff achievement / incentive schemes.
• Communication skills to deliver effective communication to all internal and external guests
The successful candidate must be flexible with their schedule, supporting the needs of the spa.