CRM and Engagement Coordinator

Looking for a role working in the heart of London, shaping a world-class West End? 

The CRM and Engagement Coordinator is responsible for maintaining high-quality member data, reporting and coordination to support effective engagement across HOLBA and the successful delivery of the BID ballot campaign.

Working as part of the Engagement team, the postholder ensures CRM data is accurate, up-to-date and structured to support voter tracking and engagement activity. The role provides reporting, briefing materials and data summaries to support targeted engagement and informed decision-making.

The postholder acts as a central coordination point for engagement activity, ensuring clear visibility of member interactions, accurate voter tracking, and alignment across the team.

If you’re passionate about making an impact in one of the world’s most dynamic districts, we’d love to hear from you.

For more details of this role, view the Job Description

For more details about our work and career opportunities, visit our website.

NOTE: We regularly review applications and reserve the right to close this advert early if we identify suitable candidates. 

To avoid disappointment, submit your application as soon as possible. 

Closing date no later than 10am on 6th July 2026. 

Interviews will be held on a rolling basis.

For an informal chat please contact Dr Julie Grail

Apply now by completing the below form with your details, cover letter wording and uploading your CV file.

Location: Onsite, 80-81 St Martin’s Lane, London WC2N 4AA

Hours: Full-time, 9:00am–5:30pm, Monday to Friday (some out-of-hours work required for engagement events and activities)

The successful candidate will have experience in stakeholder engagement, events, customer-facing or campaign delivery roles.

You are an effective communicator with strong interpersonal skills.

You are proactive and reliable, with a strong sense of accountability for delivery of member engagement activities and effective relationship building in the business environment.

Location: Onsite, 80-81 St Martin’s Lane, London WC2N 4AA

Hours: Full-time, 9:00am–5:30pm, Monday to Friday (some out-of-hours work required for engagement events and activities)

The successful candidate will have experience in stakeholder engagement, events, customer-facing or campaign delivery roles.

You are an effective communicator with strong interpersonal skills.

You are proactive and reliable, with a strong sense of accountability for delivery of member engagement activities and effective relationship building in the business environment.